Knowledge Base

Why can't I purchase an unlimited data goodybag

Started by: harryinnalls123
On: 29/05/2015 | 18:46
Replies: 9

by: harryinnalls123
on: 29/05/2015 | 18:46
Hello, my giff gaff says I can not purchase an unlimited data plan? Why is this so? Will I be able to soon?
Message 3 of 10
by: harryinnalls123
on: 29/05/2015 | 18:44
Hello, my giff gaff says I can not purchase an unlimited data plan? Why is this so? Will I be able to soon?
Message 1 of 10
by: lizzy7777
on: 29/05/2015 | 18:45
Do you already have an active goodybag?
L x
Message 2 of 10
by: mcilwraith
on: 29/05/2015 | 18:46

maybe you have been abusing the unlimited data goodybag.

the only people who would know the answer to that are agents
they are usually pretty quick but remember an agent can take up to 24 hours to reply

put your query in the tethering drop down

Message 4 of 10
by: jumbo4
on: 29/05/2015 | 18:46


contact an agent here to sort it for you:

Get a free giffgaff Sim
Message 5 of 10
by: lpwilliams
on: 29/05/2015 | 18:51

Check on your dashboard to see if you already have a goodybag active and possibly one queued up to start after the active one ends


IF not, then check to see if you have received any messages/emails from agents warning you about your useage on an unlimited data goodybags - if you have been tethering on an unlimted data goodybag or download files for use NOT on a mobile phone, then you may have had a barr placed on your account - these normally last 90 days from what I can gather/read on the forums


Contact an agent using this link to ask why you cannot buy a goodybag (if you do not have ay queued ready etc) - use this link and explain your problem in the box at the bottom of the form.  Agents can take upto 24 hours to reply although often reply quicker - they will have access to your account and will be able to let you know the reasons why you cannot get a goodybag (if it is an account issue)


Hope you get it sorted soon, agents will normally try their very best to help sort it out.

Message 8 of 10
by: titan33
on: 29/05/2015 | 18:52
have you had an unlimited data goodybag before?
giffgaff take a dim view of tethering or using more than about 12 mg of data could result in a ban.
best contact an agent to discuss your situation.
Message 9 of 10
by: fred_flintstone
on: 29/05/2015 | 19:11

There is currently no FUP

However giffgaff has introduced a "congestion management policy "where members who use a large amount of data during peak times that impacts on other users will be emailed and asked to change their behaviour

If they fail to change their behaviour they will be prevented from buying another unlimited data goodybag

See below

Have you received a warning email ?
Get a free giffgaff Sim
Message 10 of 10