Why does giffgaff keep draining my credit without making a call or using my data? I bought a £10 credit and only made just one call and was left with a credit balance of £8.60 then the next time I checked my credit balance it says £5.40 without making a call or using the data as I have Virgin broadband at home 24/7. Could someone please help if you knew the answer to my question, thanks? This has been going on for sometime now and I am just getting fed up and plan to leave if this carries on.
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@olaf1 did you leave mobile/cellular data enabled in network settings if yes and home Wi-Fi is poor or signal drops it would use your mobile data also if phone has Wi-Fi assist switch it of and make sure all apps are set to update via Wi-Fi only
If you believe you've been charged incorrectly please
inquire with the agents via here please
agents replies can be found here but allow up to a maximum time of 24hrs
although usual time frame is 3 to 5hrs
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agents start at 8am and work until 11pm daily
You got it all wrong!
I'm subcribed to Virgin broadband and have had it for over 5 years without a problem. It doesn't drop like other broadbands so I know for sure that I do not have a problem with my broadband dropping. However, this dick heads giffgaff people are draining my credit on purpose so that I can top up quicker. In the last 5 days alone this mother **bleep**ers have drained £4.55 or thereabouts worth of credit which is normally reserved for calling Nigeria and not even UK numbers. The last time I made international call my call credit left was £4.55 after the call was completed. Guess what £4.55 had disappeared since then when no call was made and my phone connects to my broadband 24/7. Since this giffgaff mother**bleep**ers have stolen my £4.55 and my credit is now zero, guess what my phone still work as usual without a problem. The only option left is to report this to the authorities and leave this conny and devilish network that extolt people of their hard earned money in a sarcarstic manner.
When I complained to giffgaff agents about this unlawful deductions they immedaitely added £2.55 to my credit and guess what they then took back £4.55 from my call credit when no call was made. How rediculous that was?
That is the dirty business giffgaff are involved in using conny and devilsh means of extortion. I do not buy goodie bags simply because its a waste of money for me as I have Virgin broadband 24/7. However, I subscribed to this **bleep**ing giffgaff to enable me make international calls to stay closer to my people period! Now I just have to switch network