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Why have I been charged £11 for calls made in the EU

Started by: image50
On: 29/01/2019 | 23:22
Replies: 12
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by: image50
on: 29/01/2019 | 23:22

Why have I been charged £11 for five quick calls in the EU

Message 1 of 13
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by: wagstaffej
on: 30/01/2019 | 07:49 edited: 30/01/2019 | 07:54

Hi @image50 unfortunately free giffgaff to giffgaff calls only work when you are actually in the UK.
So, while you are abroad in the EU they are chargeable out of airtime credit. Your giffgaff contact back in the UK, however, could have called you for free.
Here's a guide https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-free-giffgaff-to-giffgaff-calls-and-texts/...

P.S. if you had a goodybag the calls would have come out of your inclusive allowance, see here, https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

 

Message 10 of 13
by: flaxvert
on: 29/01/2019 | 23:26

Calls are 15p per minute in the EU if you don't have a goodybag. 

 

Check your usage here https://giffgaff.com/profile/usage-statement

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Message 2 of 13
by: giffer23
on: 29/01/2019 | 23:34
If you don't have a goodybag you will pay 15 p a minute see you can check the usage by clicking on the below link I hope this helps.



https://giffgaff.com/profile/usage-statement

Message 3 of 13
by: rqt
on: 29/01/2019 | 23:36

Calls made within the EU but to numbers from ouside the EU/EEA area are £1 per minute. Did you make any calls of this type?

Message 4 of 13
by: random112
on: 30/01/2019 | 03:40
Also, you could have been calling a premium rate number.

You should check the prices here if you don't know.
http://giffgaff.com/roaming-charges
Message 5 of 13
by: tired16
on: 30/01/2019 | 04:00

Hi @image50

 

Did you have an active goodybag at the time?

 

Please head here to get a better understanding of where that credit went and how it was spent: https://giffgaff.com/profile/usage-statement

 

Please scroll down until you see this banner:

 recent trans.JPG

 

 

What shows up under your 5 most recent credit transactions?

 

Get a free giffgaff Sim


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Message 6 of 13
by: image50
on: 30/01/2019 | 07:11
Ok thanks I didn't have a goody bag I'm still shocked 😂
Message 7 of 13
by: image50
on: 30/01/2019 | 07:12
Thanks have checked 😂
Message 8 of 13
by: image50
on: 30/01/2019 | 07:16
No I called a Giffgaff call still not happy about being charged £11 not happy considering changing back to 02 they never did this to me they even payed me money back when it happened once before
Message 9 of 13
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by: wagstaffej
on: 30/01/2019 | 07:49 edited: 30/01/2019 | 07:54

Hi @image50 unfortunately free giffgaff to giffgaff calls only work when you are actually in the UK.
So, while you are abroad in the EU they are chargeable out of airtime credit. Your giffgaff contact back in the UK, however, could have called you for free.
Here's a guide https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-free-giffgaff-to-giffgaff-calls-and-texts/...

P.S. if you had a goodybag the calls would have come out of your inclusive allowance, see here, https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

 

Message 10 of 13