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Why is my credit going down when i have an active goodybag?

Started by: mrserichards
On: 02/07/2014 | 21:21
Replies: 13
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by: mrserichards
on: 02/07/2014 | 21:21
My credit keeps going down even though i have an active goodybag...why?
Message 1 of 14
by: avid_fan
on: 02/07/2014 | 21:23
Have you sent any picture messages? 16p each
Called any 084 087 type numbers? 12p a minute

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Message 2 of 14
by: mcilwraith
on: 02/07/2014 | 21:23

are you sending mms or too large txts these will count as mms

premium numbers and calls and txt abroad are also not covered in your goodybag

Message 3 of 14
by: arthur1234567
on: 02/07/2014 | 21:23

are you ringing 08 numbers some are charged

Message 4 of 14
by: fruitcake1
on: 02/07/2014 | 21:23
Are you using premium rate numbers or sending picture messages?
Message 5 of 14
by: mathew40
on: 02/07/2014 | 21:24
Hi there and welcome to the community.
Please click onto this link https://community.giffgaff.com/t5/Tips-Advice/Why-has-my-credit-disappeared-when-I-haven-t-used-my-p... it may help you further,cheersSmiley Wink.
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Message 6 of 14
by: allan1954
on: 02/07/2014 | 21:24
which goodybag some only have low data as well as 0845 0870 these not included.
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Message 7 of 14
by: harry58
on: 02/07/2014 | 21:25

@mrserichards wrote:
My credit keeps going down even though i have an active goodybag...why?

Did you make a call or txt that do not come out of your gb

Message 8 of 14
by: georgetown_82
on: 02/07/2014 | 21:25
Does payment history confirm a top up and or goodybag was delivered Http://giffgaff.com/account
Message 9 of 14
by: steflouise
on: 02/07/2014 | 21:26
Hi what are you doing when you notice it going down texting calling as it could be a number not included in goodybags or a mms
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Message 10 of 14