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Why is my internet so slow i have 4g and also i have 40gb of data a month for £20 i dont understand why my internet is so slow🤬

Started by: mobin8
On: 15/08/2019 | 00:44
Replies: 4
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by: mobin8
on: 15/08/2019 | 00:44
Why is my internet so slow i have 4g and also i have 40gb of data a month for £20 i dont understand why my internet is so slow🤬
Message 1 of 5
by: spacefrog
on: 15/08/2019 | 00:51

@mobin8 

 

Do you have the £20 goodybag or the £25 always on goodybag?

 

Please call 43430 and choose option 2 (buy a goodybag) and listen to your up to date balances.

 

What does it say?

If my reply has helped you please Kudos and please Mark as Best Answer to help others!
Message 2 of 5
by: lmort57
on: 15/08/2019 | 00:57

@mobin8wrote:

Why is my internet so slow i have 4g and also i have 40gb of data a month for £20 i dont understand why my internet is so slow🤬

Hi there @mobin8 ,

 

Thank you for contacting the GiffGaff Community.  Hopefully the following information will help to assist you further.

 

There may be a problem with a mast in your area you can use the link underneath and popping your postcode and see if there are any problems. https://giffgaff.com/coverage-and-service  you can also use this link to check 4G, 3G Coverage in your area, maybe it's not a good coverage area you are in so check that too!

 

As GiffGaff uses the O2 Network, be sure to check their Network Status also: https://status.o2.co.uk/

If my Answer has helped you please Kudos and please Mark as Best Answer to help others!
Message 3 of 5
Highlighted
by: gedbell
on: 15/08/2019 | 01:00
Turn the phone on to aeroplane mode and then switch it off. Check that not loads of apps are accessing the internet as this will have an effect on the performance. Also clear the cache on your apps.

Hope that helps.
Message 4 of 5
by: mobin8
on: 15/08/2019 | 12:03

Yes i have a £20 goody bag 

Message 5 of 5