Knowledge Base

Wi-Fi on the London Underground

Started by: gilga81
On: 12/08/2019 | 14:01
Replies: 2

by: gilga81
on: 12/08/2019 | 14:01


I purchase a Giff gaff sim card 3 days ago, I downloaded the app I turned the wi-fi extra on on the app but when my HTC 10 connects to the u underground wi-fi it doesn't work.

What can I do?

I connect to virgin Wi-Fi and through O2 like to tutorial suggests but it doesn't work.

Is there anybody who can help please?

Message 1 of 3
by: clikasarus
on: 12/08/2019 | 14:19

@gilga81  Hi welcome to giffgaff and the community


•Here is a guide for the new wifi extra


You can find Wi-Fi extra,built into the giffgaff App


hopefully it will show you something you might of missed


I hope this helps👍🏻

Get a free giffgaff Sim
Message 2 of 3
by: gilga81
on: 14/08/2019 | 23:24

I tried that, The switched on WiFi extra when my phone connects to Virgin WiFi it asks me to authenticate, I chose O2 but it asks to authenticate again so I don't understand.

I tried to delete and download the app again but it didn't work.

So I don't know what to do now

Message 3 of 3