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WiFi not connecting

Started by: nabee62344
On: 10/02/2019 | 15:32
Replies: 3
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by: nabee62344
on: 10/02/2019 | 15:32

I got a new giffgaff sim and I can't connect to my WiFi? Any help plz 

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by: rapidreply
on: 10/02/2019 | 15:39

hiya @nabee62344 i am assuming by WIFI you actually mean your mobile data coonnection having a new sim card shouldnt effect your wifi connection, however this can have an adverse effect on your phone ability to connect to the internet using its data connection please follow the guide i have created below

 

Please start by checking your APN settings are correct.

By following the link below you can enter your settings in manually the guide includes settings for the most popular devices on the market e.g. Android(HTC , Samsung, Xperia etc) iOS(iPhone, iPad) etc.

> http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

If you find the APN/Data settings are correct and still unable to connect check the services in your area by following this > https://giffgaff.com/coverage-and-service link.

The network status should give you details of any local issues, including planned work, as well as showing signal strength (2G, 3G & 4G) & outages.
Please remember that the website is updated hourly and may not display any issues at the current moment.

If the signal looks all good, you also try performing a manual roam by following this > http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 guide that allows you to select the network manually. turning of your phone periodically can also help

 

If you need anything more we are standing by to reply hopr this helps

Message 3 of 4
by: brighthulk
on: 10/02/2019 | 15:34
Hi there, @nabee62344
Do you mean your mobile data? If so, ensure you have the mobile data option enabled under the device eg. phone settings.

Also, When you are using a new phone with your giffgaff SIM, you may have to enter the settings manually Most phones will now automatically detect giffgaff’s internet settings.

However, if this has not happened you can enter them manually. As you haven't stated the mobile device you have, please follow the link below to find settings for the most popular handsets including iOS(iPhone, iPad), Android(LG, Samsung, HTC), Nokia Lumia(Windows) etc.

http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...
Get a free giffgaff Sim
Message 2 of 4
by: rapidreply
on: 10/02/2019 | 15:39

hiya @nabee62344 i am assuming by WIFI you actually mean your mobile data coonnection having a new sim card shouldnt effect your wifi connection, however this can have an adverse effect on your phone ability to connect to the internet using its data connection please follow the guide i have created below

 

Please start by checking your APN settings are correct.

By following the link below you can enter your settings in manually the guide includes settings for the most popular devices on the market e.g. Android(HTC , Samsung, Xperia etc) iOS(iPhone, iPad) etc.

> http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

If you find the APN/Data settings are correct and still unable to connect check the services in your area by following this > https://giffgaff.com/coverage-and-service link.

The network status should give you details of any local issues, including planned work, as well as showing signal strength (2G, 3G & 4G) & outages.
Please remember that the website is updated hourly and may not display any issues at the current moment.

If the signal looks all good, you also try performing a manual roam by following this > http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 guide that allows you to select the network manually. turning of your phone periodically can also help

 

If you need anything more we are standing by to reply hopr this helps

Message 3 of 4
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by: zoobdude
on: 11/02/2019 | 19:16
Just a note to say If it is WiFi that's the problem then it's highly unlikely the SIM that's causing it. And is more likely to be the phone or the WiFi hub.
Message 4 of 4