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Wrong order

Started by: bebito1977
On: 11/08/2018 | 11:01
Replies: 8
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by: bebito1977
on: 11/08/2018 | 11:01 edited: 11/08/2018 | 12:29

Hi 

I’ve ordered iPhone X space grey , but have received silver , that happens second time ( my husband received wrong colour is well.) 

I would like to change - can I change it in Apple store (  phone in original packaging - haven’t been opened) 

thanks 

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by: harrrrrry
on: 11/08/2018 | 12:51

@bebito1977

 

I can't imagine Apple being interested in changing it, because it was not bought through Apple.

 

But you will be able to download a free postage return label if you follow the instructions in https://community.giffgaff.com/t5/Solve-your-questions/How-to-return-a-faulty-phone-within-the-first...

 

Agents aim to reply within 24 hours but often sooner and you need to look in https://giffgaff.com/support/questions for the answer

 

Get a free giffgaff Sim

Message 2 of 9
by: harrrrrry
on: 11/08/2018 | 12:51

@bebito1977

 

I can't imagine Apple being interested in changing it, because it was not bought through Apple.

 

But you will be able to download a free postage return label if you follow the instructions in https://community.giffgaff.com/t5/Solve-your-questions/How-to-return-a-faulty-phone-within-the-first...

 

Agents aim to reply within 24 hours but often sooner and you need to look in https://giffgaff.com/support/questions for the answer

 

Get a free giffgaff Sim

Message 2 of 9
by: arthurlewis14
on: 11/08/2018 | 12:57

@bebito1977 Sorry to hear that you have received the incorrect phone for your order.  Please contact a Giffgaff Agent regarding your situation, as they deal with phone delivery issues.

 

Please allow 24 hours for an agent to respond to your enquiry. A Giffgaff Agent will reply via your Account Dashboard area and directly in your My Questions area.

 

Good luck to you.

Message 3 of 9
by: giffgaff20147
on: 11/08/2018 | 13:00

@bebito1977

Hello you would be better off contacting agents first as if you just return phone you will be refunded 

https://support2.giffgaff.com/app/ask/Phones/Something-else/form/

Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions

 

This link is to return phone https://community.giffgaff.com/t5/Solve-your-questions/Returning-your-phone-amp-SIM-within-21-days-o...

Message 4 of 9
by: harrrrrry
on: 11/08/2018 | 13:12

@bebito1977

 

To clarify: if you return the phone as faulty -- which is legally correct, because it's not the described colour and that's a Sale of Goods offence -- then you will be given the option to choose a replacement or a refund -- and presumably somewhere to say what the fault is.

 

It's only if you incorrectly return the phone as a "change of mind" (which it isn't) that you don't have the option to have it replaced.

 

Get a free giffgaff Sim

Message 5 of 9
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by: bholds98
on: 12/02/2019 | 16:45

Hi I’ve just ordered the huawei m 20 pro in the wrong colour but hasn’t been dispatched yet, what can I do before it gets sent out

Message 9 of 9