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Wrong phone ordered

Started by: suzybeish
On: 19/10/2015 | 08:22
Replies: 10
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by: suzybeish
on: 19/10/2015 | 08:22
Ok so I ordered the 16gb iPhone 6s instead of the 128gb one by mistake (something went wrong when I ordered first time and had to reorder so must have just skipped that bit second time round).
I've contacted an agent but not heard back. What's best to do? Phone is being delivered this morning, should I just not touch it and wait to hear from the agent OR when it arrives start the process of sending it back/cancelling and reorder it correctly?
THANKS
Message 1 of 11
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by: weeman
on: 19/10/2015 | 08:23

Yeah i would wait until you receive the phone,then go through the returns process.

 

George

Message 2 of 11
by: weeman
on: 19/10/2015 | 08:23

Yeah i would wait until you receive the phone,then go through the returns process.

 

George

Message 2 of 11
by: bacc
on: 19/10/2015 | 08:25
the agents can't do anything now it's been dispatched so arrange to send it back once you have the phone
Get a free giffgaff Sim
Message 3 of 11
by: wasbigbob40
on: 19/10/2015 | 08:26
Dont sighn for it. You want get charge its as simple as that. I refused somrthing from amazon recently.
Message 4 of 11
by: suzybeish
on: 19/10/2015 | 08:26
So should I just reorder the correct one? Or once I've sent this one back do you think they'll sort that?
Message 5 of 11
by: natty88
on: 19/10/2015 | 08:28
Simply dont sign for it an it will be sent back you would need to then ask agents to clear from your account so you can reply back or do as others say an return when get it but remember postage an insurance is at your cost
Get a free giffgaff Sim
Message 7 of 11
by: wasbigbob40
on: 19/10/2015 | 08:28
Wait. Firstly refuse the other one. Leave it couple days Then order correct one. You wont get billed.
Message 8 of 11
by: suzybeish
on: 19/10/2015 | 08:29
Nice one. Thanks guys.
Message 9 of 11
by: weeman
on: 19/10/2015 | 08:29

suzybeish wrote:

So should I just reorder the correct one? Or once I've sent this one back do you think they'll sort that?

Yes you can do that as well....But i wouldn't trust UK Mail,reading some of the horror stories on here about them.

 

I would rather send it back myself via Special Delivery,that way i know it will get back to gg.

 

George

Message 10 of 11