Knowledge Base

Wrong phone sent

Started by: snooby86
On: 12/06/2019 | 17:18
Replies: 3

by: snooby86
on: 12/06/2019 | 17:18

I've been sent the wrong phone - not the phone I ordered and paid for.

There is no return option for this!

I was thinking about purchasing as if i wait until it return an drecieve refund i will be without a phone for days and days. However I'm concerned that as there is not 'we sent you the wrong phone' option on return there will be problems! 

Anyone else had a similar experience? How was it resolved?


thanks in advance,



Message 1 of 4
by: gizmo420
on: 12/06/2019 | 17:20

As this is an account query, you will have to contact an agent. Use this link and see if they can help you

You can check their replies here:

Please remember to allow up to 24 hours for a reply, but it is normally faster than that.
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Message 2 of 4
by: snooby86
on: 12/06/2019 | 17:27
Message 3 of 4
by: endorphin
on: 12/06/2019 | 17:49

Hi @snooby86 there's no need to ask the agents, you can simply return the phone under the 21 day, no quibble, cancellation policy. See here for details

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 4