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Wrong sim sent please help

Started by: masondj01
On: 30/04/2015 | 18:18
Replies: 10
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by: masondj01
on: 30/04/2015 | 18:18

Hi All recieved my shiny new iphone 5c (great service so far) but the sim sent doesnt fit in the sim tray

 

Please help.

Message 1 of 11
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by: rgjusa
on: 30/04/2015 | 18:21 edited: 30/04/2015 | 18:23

What you need to do is to perform a SIM Swap.

This allows you to transfer your giffgaff number to a brand new SIM card including existing goodybags and credits.

If you do not have one already then order a new SIM of the required size here:

https://giffgaff.com/orders/mgm

Follow the steps here:

http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Bear in mind that:

You can only do a SIM Swap between 4:30am and 9:30pm.
Once started, SIM Swap is non-reversible.
If you are unable to see the first 6 numbers of the SIM serial number on a nano SIM - it will always be 894411 & must be entered along with the visible numbers on your SIM.
SIM activation code of existing SIM on your account can be found by entering the SIM serial number into the SIM Checker tool at: http://simchecker.giffgaffapps.com/
SIMs used in SIM swaps do not qualify and will not generate any bonuses or payback points even when originally linked to an affiliate SIM order.

It should only take about 10 minutes to swap, but that is not a guarantee, just based on experience.

Message 3 of 11
by: jg_1001
on: 30/04/2015 | 18:20
Order a new nano sim from your dashboard. It will take a few days to arrive. If you can't wait try and see if a friend has a nano sim you can use.
Get a free giffgaff Sim
Message 2 of 11
by: rgjusa
on: 30/04/2015 | 18:21 edited: 30/04/2015 | 18:23

What you need to do is to perform a SIM Swap.

This allows you to transfer your giffgaff number to a brand new SIM card including existing goodybags and credits.

If you do not have one already then order a new SIM of the required size here:

https://giffgaff.com/orders/mgm

Follow the steps here:

http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Bear in mind that:

You can only do a SIM Swap between 4:30am and 9:30pm.
Once started, SIM Swap is non-reversible.
If you are unable to see the first 6 numbers of the SIM serial number on a nano SIM - it will always be 894411 & must be entered along with the visible numbers on your SIM.
SIM activation code of existing SIM on your account can be found by entering the SIM serial number into the SIM Checker tool at: http://simchecker.giffgaffapps.com/
SIMs used in SIM swaps do not qualify and will not generate any bonuses or payback points even when originally linked to an affiliate SIM order.

It should only take about 10 minutes to swap, but that is not a guarantee, just based on experience.

Message 3 of 11
by: mcilwraith
on: 30/04/2015 | 18:21 edited: 30/04/2015 | 18:22

a nightmare

you could get your own sim cut to size for now at a phone shop then order a nano sim from your spread page here https://giffgaff.com/orders/mgm
and do a sim swap http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
goodybag and credit carry across with your number

unless you have been sent one of the new 3 in 1 sims then it will pop out

Message 4 of 11
by: mrkhatri
on: 30/04/2015 | 18:21
Simply order a nano sim and keep the current one as a spare one

If my answer helped you please 'Accept as a Solution'' and/or say thanks with a 'Kudos' or click the 'Orange Star' next to Reply.


Get a free giffgaff Sim
Message 5 of 11
by: hughnicholls
on: 30/04/2015 | 18:21

see here: https://giffgaff.com/support/sim-and-number/change-your-sim


if I was helpful please give kudos (by clicking on the gold star) and/or by pressing accept as solution button, thanks!
Message 6 of 11
by: tc1973
on: 30/04/2015 | 18:22
Sorry about your problem, you have a few options,
1) order a new Nano sim from giffgaff
2) order a Nano sim from somebodys banner
3) ask a phone shop to cut down your sim to the size of a Nano sim
Message 7 of 11
by: katherineone
on: 30/04/2015 | 18:23
You can order a new sim or u can find someone on ya local market that cuts them down some times the phone accessories stalls do it
Message 8 of 11
by: lewiskendall
on: 30/04/2015 | 19:52

Hi

Just order the correct sim for your phone by logging into your dashboard and once it arrives do a sim swap if need be.

To perform a SIM Swap:

 

  1. Back-up any contacts, texts and other data saved on your current SIM to your phone memory, as these cannot be transferred through SIM Swap.
  2. Go to the SIM activation page.
  3. Enter the 6 digit activation code of the new SIM card, and click 'Continue'. If you have lost the plastic card on which the activation code was printed then simply enter the 19-digit code of your SIM serial number instead. This is printed on your SIM card just before 3Ggg1 for 3G SIM cards or 4Ggg4 for 4G SIM cards. If you have a Nano SIM, just enter 894411 followed by the 13-digit code found on your SIM.  
  4. Log into your account if prompted.
  5. This is where SIM Swap starts. It will ask you to confirm that you want to swap SIMs. (You need to double check the serial numbers to confirm you've logged into the correct account.) After choosing "Yes, I want to swap my SIM" then "Yes, I'm sure", your old SIM will be deactivated, and activation of the new SIM will begin. This may take anything from a few minutes to 24 hours - the 'norm' is around 30 minutes. 
  6. Put the new SIM into your phone. Turn the phone off/on at 30 minute intervals until you get signal and the SIM starts working
  7. You have completed SIM Swap! Enjoy.

 

 

Get a free giffgaff Sim
Message 9 of 11
by: munsifhussain
on: 30/04/2015 | 20:03
Hello you can order a new giffgaff (make sure its a nano sim) from your my giffgaff page.
Get a free giffgaff Sim
Message 10 of 11