Hi there @ukrainegiff
If you want to leave, here is some information for you to read first
and you can also request a PAC code here to port your number away from GG.
or ring 43431
If you port your number away from gifgaff all will be lost including any credit,goodybag and PAYBACK..! earned the account will close and the sim deactivated.
Only when the number has been fully ported out can you then activate another sim to the same account as if you were starting from scratch.
In order to close the account you will need to use all your credit and/or goodybag.Then either port your number to your new provider or destroy/ignore the sim. You should also consider removing any credit/debit card and personal details. https://giffgaff.com/profile/payment-details
Good luck with your new provider.
We hope to see you return in the near future.
Giffgaff, always try to make sure things run as smoothly as possible
for there customers. If you're unhappy with any part of the service,
please tell them.
Your complaints give them a chance to put things right and also means
they can improve the service to you and other customers in future.
See more information here:-