As I said yesterday I used 10£ to top up and today I went to purchase the 10£ goodybag it was successful but I still see my balance at 10£ while it should be 0 why?
Did you convert the credit to goodybag?
Or did you simply buy a goodybag using your credit/debit card?
Ring the following to check your balances This is free
*100*7# to check if number is active/goodybag allowance
*100# for airtime credit
You will now know where the money has gone.
You now have two choices
1. Continue and use the money in airtime credit for the next goodybag
2. Ask for a refund on the airtime credit here