Knowledge Base
Community

Yesterday i top up using 10£ from my card

Started by: manol60
On: 13/03/2019 | 09:50
Replies: 4
Reply

by: manol60
on: 13/03/2019 | 09:50

As I said yesterday I used 10£ to top up and today I went to purchase the 10£ goodybag it was successful but I still see my balance at 10£ while it should be 0 why?

Message 1 of 5
by: danhamman
on: 13/03/2019 | 09:51

@manol60wrote:

As I said yesterday I used 10£ to top up and today I went to purchase the 10£ goodybag it was successful but I still see my balance at 10£ while it should be 0 why?

Did you convert the credit to goodybag?

Or did you simply buy a goodybag using your credit/debit card?

.:.
Message 2 of 5
by: p33t3r
on: 13/03/2019 | 10:02

Ring the following to check your balances This is free

*100*7# to check if number is active/goodybag allowance 

*100# for airtime credit

You will now know where the money has gone. 

You now have two choices

1. Continue and use the money in airtime credit for the next goodybag 

2. Ask for a refund on the airtime credit here

 

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

 

 

Message 3 of 5
by: manol60
on: 15/03/2019 | 11:12

I think it was the second option but anyways next time I want to use the 10 for goodybag how do I do it?

Message 4 of 5
by: eddiehk6
on: 15/03/2019 | 11:16
hi @manol60

Next time, if you want to exchange your credit for a goodybag, follow this guide: http://bit.ly/kbggbagfromcredit

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


Get a free giffgaff Sim
Message 5 of 5