Knowledge Base

aarro16 has a question about Change my phone number

Started by: aarro16
On: 05/04/2018 | 14:19
Replies: 4

by: aarro16
on: 05/04/2018 | 14:19
Would like to change my number as keep getting cold callers and would like it to stop thank you
Message 1 of 5
by: saul_goodman
on: 05/04/2018 | 14:20
Hi @aarro16

If you wish to change your number to a new random one then simply follow this link to your details page and then click "change your number" button

The service is only available between 4.30am and 9.30pm and can only be used once per account. If you need to change your number again then you will need to use method 2(contact an agent) see below.

To contact a giffgaff agent please follow this link

please note giffgaff agents usually reply in a couple of hours but can take up to 24 hours.

You can find agent replies under your “Messages From Agents” via your dashboard or the page can be accessed by following this link

Your number will be changed within 4 hours and your goodybag and/or airtime credit will not be shown on your account until the new number is ready.

For the complete guide please check out this link
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 5
by: djbonner07
on: 05/04/2018 | 14:20
@aaron16 >>>

If you are a giffgaff member already and have a giffgaff number but you want to change that number to a different one using the same sim and forwarding on your credit and goodybag due to nuisance calls / text etc, then check out the below.


( Please Read ) >>

On some smart phones there are settings where you can block numbers and text, there's also Apps out there that can also block certain numbers and text, if you just want to ignore all that and just change your number keeping the same credit / goodybag / account as the one your using now with the same sim then just follow the below, >>>

This link will explain everything you need to know / do ,

Your number will be changed within 4 hours. Your credit and goodybags will not be shown on your account until the new number is ready.

If you want to “Block” a number

( iPhone Handset / Device )

Simply go to your list of recent callers (open the Phone app,

then hit the Recents tab at the bottom). Click the 'i' symbol next to the unwanted number,

scroll down and tap Block this Caller, then confirm your decision. You won't be bothered with any calls, texts or FaceTime calls from that number.

( Androids )

( Windows )

1, Navigate to Settings. ...

2, Hit Call+SMS Filter.

3, Accept the terms of use and privacy
policy. ...

4, Turn on the toggle to block numbers. ...

5, Go to your call history by tapping the Phone app. ...

6, Long tap the number you want to block. ...

7, Hit Block Number.

8, Tap Ok.
Get a free giffgaff Sim
Message 3 of 5
by: clikasarus
on: 05/04/2018 | 14:23
@aarro16 Hi welcome to giffgaff and the community

you can change your number once only to a random generated number here

The process should take no more than 24 hours to complete

Here is a guide to help

Or here

hope this is helpful for you 👍🏻
Get a free giffgaff Sim
Message 4 of 5
by: shipon786
on: 05/04/2018 | 14:25
Hi, You can request a number change here­­dn Smiley Happy­

Also, you can still keep your sim card, ­credit, goodybags and payback.
Get a free giffgaff Sim
Message 5 of 5