Knowledge Base


Started by: clair55446
On: 23/07/2019 | 06:31
Replies: 6

by: clair55446
on: 23/07/2019 | 06:31

all my phone is saying activating mobie service and that i it 

Message 1 of 7
by: elli87
on: 23/07/2019 | 06:53
Hi @clair55446 Welcome to giffgaff
activations should take upto 24 hours to fully activate, just keep restarting your phone every now and then, you may lose signal whilst activating.
Message 2 of 7
by: joshpt
on: 23/07/2019 | 07:06

Hi @clair55446 

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Welcome to giffgaff and the community

A few links to help you find your queries

Message 3 of 7
by: clikasarus
on: 23/07/2019 | 08:16

   @clair55446    Welcome to Giffgaff and the community


SIM activation's are completed within 30 minutes, however during periods it can take up to 24 hours for the activation to complete. Emails tend to get sent out early


• You can check if your SIM has been activated by logging in here ⬇️




• You will notice the completion of the SIM when you see any active allowances e.g goodybag/ airtime credit along with your NEW ALLOCATED NUMBER


• I also suggest you turn your device off and on again periodically to see if that helps.


• If it's been more than 24 hours and your SIM hasn't fully activated then i suggest you ask a giffgaff agent here ⬇️


Activating My Sim Form


• Please note it can take up to 24 hours for a giffgaff agent to respond to your posted question.


• Any agent responses can be found here ⬇️




Agents work from 8am until 11pm per day



hope this has been helpful for 👍🏻

Get a free giffgaff Sim
Message 4 of 7
by: rashad198
on: 23/07/2019 | 08:24

Welcome to giffgaff @clair55446  as been said by others can take up to 24 hours

Message 5 of 7
by: jeank
on: 23/07/2019 | 10:39



Welcome to our great network..

 Enjoy 👍📱🙂

Message 6 of 7
by: mcilwraith
on: 23/07/2019 | 10:43


all my phone is saying activating mobie service and that i it 

restart your phone @clair55446 it should show the giffgaff logo in the top left corner

Message 7 of 7