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adults content

Started by: hentley
On: 24/10/2013 | 18:10
Replies: 5
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by: hentley
on: 24/10/2013 | 18:10
I need to removed the block on my account I tried unsuccessfully
Message 1 of 6
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by: kylie_ysyeng19
on: 24/10/2013 | 18:12

To remove the adult restriction on your account, you will need to fill up the form https://giffgaff.com/settings#adultcontent This will be processed in 24 hours

 

If this is not successful, contact the agents. They will check on the form and resolve this issue in 5 working days.

To contact agents https://giffgaff.com/support/ask

 

Please see http://community.giffgaff.com/t5/giffgaff-Top-Tips/Adult-Restrictions-Removal/td-p/3017767 for more details

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Message 2 of 6
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by: kylie_ysyeng19
on: 24/10/2013 | 18:12

To remove the adult restriction on your account, you will need to fill up the form https://giffgaff.com/settings#adultcontent This will be processed in 24 hours

 

If this is not successful, contact the agents. They will check on the form and resolve this issue in 5 working days.

To contact agents https://giffgaff.com/support/ask

 

Please see http://community.giffgaff.com/t5/giffgaff-Top-Tips/Adult-Restrictions-Removal/td-p/3017767 for more details

Get a free giffgaff Sim
Message 2 of 6
by: petewhittaker
on: 24/10/2013 | 18:12

 http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Adult-Restrictions-Removal/m-p/3017767

 

Question

How do I lift my Adult Content Restriction?

Answer

giffgaff are required by Ofcom to restrict the access to sites with adult themes through its data network. If you are 18 or over you can lift the restriction with the following procedure. 

 

 

 It can take up to 24 hours for the bar to be lifted, but normally processes within minutes except for blackberry add on users which can take longer.  Once the change has been processed, the message will change from 'off' to 'on' and you should also receive a text confirming the process has completed

 

You will need switch your phone off/ on again - and the bar will have been lifted.

 Rejected documents

 

For technical reasons, the system does not accept passports which are not using the issued by the UK, and passports from other countries will result in a failure of the procedure. The form will be submitted but the screen will keep on displaying the "Your adult content changes are in progress, please check it later" message, and the bar won't be lifted.

 

Because of their specific format, driving licences issued in Northern Ireland can't be used to lift the adult content bar.

 

We are looking at solutions to increase the number of ways to lift the adult content restriction.

 

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Message 3 of 6
by: mfish
on: 24/10/2013 | 18:15
it can take a week to remove the adult bar
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Message 4 of 6
by: lnb1996
on: 24/10/2013 | 18:20

Hi, to do that you need to supply a UK passport number or a UK drivers license number.

 

Full details are here:   http://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta-...

 

These rules are set by the regulator, Ofcom, so nothing that giffgaff (nor any other provider) can do about it.   The restriction can no longer be lifted by Agents.

Please don't forget to Kudo if my post is helpful or mark as Best Answer if appropriate, thanks.
To get a free sim with £5 credit, click on the link below or if it's more urgent, send me a PM.
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Message 5 of 6
by: diane9587
on: 24/10/2013 | 18:21

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Adult-Restrictions-Removal/m-p/3017767

 

Question

How do I lift my Adult Content Restriction?

Answer

giffgaff are required by Ofcom to restrict the access to sites with adult themes through its data network. If you are 18 or over you can lift the restriction with the following procedure. 

 

 

 It can take up to 24 hours for the bar to be lifted, but normally processes within minutes except for blackberry add on users which can take longer.  Once the change has been processed, the message will change from 'off' to 'on' and you should also receive a text confirming the process has completed

 

You will need switch your phone off/ on again - and the bar will have been lifted.

 Rejected documents

 

For technical reasons, the system does not accept passports which are not using the issued by the UK, and passports from other countries will result in a failure of the procedure. The form will be submitted but the screen will keep on displaying the "Your adult content changes are in progress, please check it later" message, and the bar won't be lifted.

 

Because of their specific format, driving licences issued in Northern Ireland can't be used to lift the adult content bar.

 

We are looking at solutions to increase the number of ways to lift the adult content restriction.

 

 

 

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refer a friend

 

You but receive 500 payback points which will be displayed on your my giffgaff" page dashboard usually the 5th of the month following activation of the SIM .

You can check your "spread giffgaff" page for more details -
https://giffgaff.com/spread/recruits 
More payback information here -
http://bit.ly/kbggpayback

 

 

£5.00 bonus payback for joining giffgaff

 

If you ordered the Sim from the main giffgaff page, there will be no £5 credit bonus.

 

If it was ordered through the affiliate links (someone's banner or Spread giffgaff page) then an extra £5 credit is applied to your account within 24 hours of you topping up by £10 to activate the new Sim.

 

If it isn't given, contact an Agent to have it sorted out: https://giffgaff.com/support/ask

 

When trying to contact an agent and no category in the drop-down seems to fit your particular issue, use this link:

https://giffgaff.com/support/ask/sim_my_limit_increase

Select '30' from the drop-down list, then explain your problem clearly in the “Any Further Information” box.   And don't worry that it's the wrong category, it will get through.

 

Be aware it can take up to 24 hours for a reply, so please be patient.

 

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Message 6 of 6