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Started by: energy11
On: 22/12/2014 | 01:03
Replies: 7
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by: energy11
on: 22/12/2014 | 01:03

ive been waiting for my SIM to activate for more than 4 hours now and it still hasnt activated

Message 1 of 8
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by: bethanaaay
on: 22/12/2014 | 01:06
Hi @energy11 Smiley Happy

Sorry to hear that. Most sims activate within 30 minutes, but some take up to 24 hours.
If it hasn't activated after 24 hours, get back to us and we can point you in the right direction to flag it up with the agents who deal with account problems.

Hope that helps
Message 3 of 8
by: mathew40
on: 22/12/2014 | 01:05
Hi there @energy11
Please remember that your devices needs to be unlocked,or locked,to the O2 network for your giffgaff sim card to work,giffgaff runs on the O2 network.
Activations of new SIM CARDS and sim swaps, should in most cases,take around 30 minutes,but MAY take up to 24hrs during busy times,but is usually much quicker.
When FULL activation is finally complete,you will see both your giffgaff phone number,along with any credit or goodybag,and this WILL be displayed on your giffgaff dashboard in your My "giffgaff",or simply click onto this link https://giffgaff.com/dashboard

Also dial *100*7# or *100# just see if you get the message "NOT ACTIVE".Dialing *100*7# shows your remaining goodybag allowance,and Dialing *100# shows your remaining airtime credit balance.

If after 24hrs this has not been completed,dont worry,simply visit or click onto this link https://giffgaff.com/support/ask/activations

Please be aware that a response from a giffgaff agent mae take up to 24hrs,during busy periods,but is usually a lot sooner in most cases, so please be a little patient.
Before you contact a giffgaff agent,why not take a look at a fantastic guide,by clicking onto this link http://giffgaff.com/join-giffgaff

(just a little tip) Also try turning your device OFF and On again over the next few hours or so, as it may help.Also check out this link https://giffgaff.com/support/sim-and-number/activate-your-sim
Get a free giffgaff Sim
Message 2 of 8
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by: bethanaaay
on: 22/12/2014 | 01:06
Hi @energy11 Smiley Happy

Sorry to hear that. Most sims activate within 30 minutes, but some take up to 24 hours.
If it hasn't activated after 24 hours, get back to us and we can point you in the right direction to flag it up with the agents who deal with account problems.

Hope that helps
Message 3 of 8
by: energy11
on: 22/12/2014 | 01:10
I ordered my phone from giff gaff so it is unlocked
Message 4 of 8
by: energy11
on: 22/12/2014 | 01:10
I hope it will be ready by next morning
Message 5 of 8
by: naf3
on: 22/12/2014 | 01:11
Hello and Welcome to Giffgaff.

Please be patient and allow 24 hours for your sim to be fully activated. Once it has activated, you will be given a new number. Your new number will be displayed on your My Giffgaff page.

If your sim is Not activated within 24 hours, please contact an agent about this from here:
https://giffgaff.com/support/ask/activations

An agent will reply to you within 24 hours.
Please give me a 'Kudos' if I have helped, by Clicking on the STAR on the Right Smiley Happy Order your FREE Giffgaff Sims from Below:
Get a free giffgaff Sim
Message 6 of 8
by: mathew40
on: 22/12/2014 | 01:12
Hi there again @energy11
If you follow my guide above, it may help and please remember that most activation do actually take less than 30 minutes, but unfortunately during busy periods, it may take up to 24hrs for your giffgaff sim card to fully activate.
Get a free giffgaff Sim
Message 7 of 8
by: energy11
on: 22/12/2014 | 01:14
OK just I will just give it until next morning thanks for helping out guys ☺
Message 8 of 8