Knowledge Base

bank card decline

Started by: graemep
On: 29/04/2015 | 22:43
Replies: 10

by: graemep
on: 29/04/2015 | 22:43


Was trying to make a phone purchase but card was declined. Have tried 3 cards and two browsers multiple times. Same problem.

Probably a question for an agent.

Message 1 of 11
by: weetinamc
on: 29/04/2015 | 22:45

probably the best idea
they are usually pretty quick but remember an agent can take up to 24 hours to reply

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Message 4 of 11
by: mtc222
on: 29/04/2015 | 22:49
Hi as this is a account problem just contact help and support on the following link they will assist you further it can take upto 24 hours for them to contact you
Award Kudo and best answer

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Message 5 of 11
by: klccklcc
on: 29/04/2015 | 22:51
make sure your address is the same form of your billing address
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Message 6 of 11
by: graemep
on: 29/04/2015 | 22:53
Thanks (and harmond too). I read this checklist before posting. I'll try again tomorrow and see what an agent says.
Message 7 of 11
by: satheeshukt
on: 29/04/2015 | 22:54 edited: 29/04/2015 | 22:55

Hi, for card related payment issues, pls see here:

Glad it's sorted out for you.

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Message 8 of 11
by: daveavent
on: 29/04/2015 | 22:56

I have been having exactly the same issues. I Hvae tried Chrome, safari and Firefox on OS X and Linux machine. I have tried clearing coockies and caches and even using incognito mode.


I spoke to one of my credit card providers and they said the decline was issues from them because of the "test transaction of 0.01" that is used to verify you have entered a vliad credit card.


I have tested a few things and it verification is definitatly failing on the final GiffGaff payment processing after the card provider has returned a positive result from the SecureCode system (thanks to my MasteRcard provider for looking in to this).


Hopefully someone at GiffGaff will get a chance to work out what the issue is soon.

Message 9 of 11
by: satheeshukt
on: 29/04/2015 | 22:58

@daveavent, in that case pls contact an agent send a message from the following link, they should look after your issue and would atleast tell what's going on with your card:
Pls note that agents take upto 24hrs to respond but usually within few hours.

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Message 10 of 11