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bb app world error (80002) + can't update bb Id update server....

Started by: jakec08
On: 29/11/2012 | 20:00
Replies: 14
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by: jakec08
on: 29/11/2012 | 20:00
Hi guys
Okay I have a BB Bold 9790 and when I click on my app world it just says "blackberry app world is having trouble connecting to the blackberry app world server, verify your network connections and try again" then if I wait a few seconds another box comes up saying "BLACKBERRY ID ,app world requires the latest version of Blackberry ID" then there is 2 boxes sayin CLOSE & UPDATE - when I press update it doesn't even get past 0% before it comes up with "sorry the software update server is unavailable, please try again later"then there's 2 boxes again saying CLOSE & RETRY when press retry it just flashes on 0% and back to retry so when press close it says "Blackberry identity installation failed, please try again later. (80002)....oh yh also I've noticed that if I goto Device>Blackberry ID, it says "unable to update blackberry Id account information while offline" so it won't let me change any details at all not even my name, but I can sign in fine on the website itself....
The BB Bold 9790 is running OS version 7 and app world is version 4.0.0.65....
I have tried a device wipe with no joy and I have tried changing the tic/apn to internet etc still no joy, I have even tried deleting app world and reinstalling but still the same oh and I have tried a battery pull too ???
Can some 1 please help me as this as been going on for about 4 weeks now :/ thanks guys.....
Also I noticed that I haven't got a blackberr app world service book but I have got a blackberry Id service and I tried to register the host routing table but I don't get any message back also its saying 3g at top right of my blackberry bold we're signal is and when I do a diagnostic test it comes up with....
RADIO data activasion ----- NO
Then it says bb registration ---- abort
Connected to blackberry ---- abort
And blackberry pin-pin ----- abort....
Any help would be appreciated Smiley Happy thanks.
Message 1 of 15 (7,055 Views)
1 ACCEPTED SOLUTION

Accepted Solutions
by: jakec08
on: 03/04/2013 | 19:07
Best Answer
Accepted by topic author jakec08
‎21-08-2015 01:01

I decided to go with giffgaff and get my BlackBerry Bold unlocked and now i sorted it by joining upto giffgaff. Smiley Happy

Message 14 of 15 (2,041 Views)
by: basky
on: 29/11/2012 | 20:02

Blackberry Tips/Guides

Bought the £3 bolt on?

How to Giffgaff a Blackberry (blackberry internet settings) - http://bit.ly/giffgaffblackberry

BBM and BB Alternatives - http://bit.ly/ekN2eN

Facebook & Blackberry - http://bit.ly/igz4hl

Why can't I browse the Internet? - http://bit.ly/i7dGhk

Blackberry app world & Blackberry Browser - http://bit.ly/ecXpIK

Blackberry smartphone Apps list - http://bit.ly/ggblackberryapps

Blackberry messenger alternatives - http://bit.ly/bbmaltgg

Blackberry Config Tip - http://bit.ly/ggconfigbbtip

Blackberry Video tutorial for setting up opera mini - http://www.youtube.com/watch?v=e8MJGumj224

Advanced Blackberry usage - http://bit.ly/bbusagegg

Unlock your blackberry for free - http://www.unlocks.co.uk/unlock_blackberry_free.php

Blackberry news
http://community.giffgaff.com/t5/Service-Updates-Notice-board/Blackberry-Launch-Update-2/m-p/2375969

CLICK THE YELLOW STAR BELOW MY NAME (and anyone else that has helped you.) Don't forget to accept a solution!
Go on uno you want to Smiley Happy
Get a free Giffgaff Sim
Message 2 of 15 (7,049 Views)
by: sonia_shorty
on: 29/11/2012 | 20:03
have you bought the £3 add on?
If i have helped you, give me a kudo please Smiley Happy
Message 3 of 15 (7,043 Views)
by: jakec08
on: 29/11/2012 | 20:10
No coz I'm not on giff gaff I'm on orange (EE) plus app world used to work a few months ago but now it doesn't so why isit I would need that add on ? And what does it do ?
Message 4 of 15 (7,040 Views)
by: jakec08
on: 29/11/2012 | 20:12
My browser is working fine and I haven't got wifi so I'm using my orange gprs 3g at the moment, the only thing that's not working is the blackberry app world has I said above.
Message 5 of 15 (7,039 Views)
by: jakec08
on: 30/11/2012 | 17:52

is any1 going to help me with this or not ???

Message 6 of 15 (7,003 Views)
by: johnledward7
on: 30/11/2012 | 17:55

Well I'm not sure about this but I'm sure someone would, we have agents if you feel you need to share your problem with them and I'm sure they be happy to assist you although they do take time which is a disadvantage unforunately

Message 7 of 15 (7,001 Views)
by: zeenu
on: 30/11/2012 | 18:17
So your on the orange network and not giffgaff?
Message 8 of 15 (6,999 Views)
by: zeenu
on: 30/11/2012 | 18:22
Try connecting your blackberry handset to your computer and open up blackberry desktop service and check if your device is up date. it may need a device update for a newer version... Hope this helped
Message 9 of 15 (6,998 Views)
by: gersfans
on: 30/11/2012 | 22:39

jakec08 wrote:
No coz I'm not on giff gaff I'm on orange (EE)

 

I'm sure "Gary" on the Orange Customer Services helpline [150] will be more than happy to help you.

Message 10 of 15 (6,986 Views)