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bbm and internet not working

Started by: chimama
On: 09/09/2013 | 21:19
Replies: 9

by: chimama
on: 09/09/2013 | 21:19
Hi, topped up my new giff gaff sim on tuesday last week along with the bbm add on. And have been enjoying the services since then. I just noticed that since yesterday morning, bbm and emails have not been dropping. The internet is not connecting. Pls I need help as this is very frustrating. Tnx.
Message 1 of 10
by: amir667
on: 09/09/2013 | 21:21
Hi Chimama , and welcome to the giffgaff community,

The blackberry addon needs to be bought with the goodybag it cannot be bought separately

if you bought the £2.50 addon with the goodybag then follow this link

if you haven't bought the blackberry goodybag addon you can still access the internet by following this guide
Click here to get your free giffgaff sim with £5 free credit
Message 2 of 10
by: dalan
on: 09/09/2013 | 21:22
Go to your gg dashboard to see if you have used up all your data allowance.
Then try a battery pull, thst sorts out a lot of bb issues.
Get a free giffgaff Sim
Message 3 of 10
by: life123
on: 09/09/2013 | 21:41

Firstly check the signal in your area to check for any faults with the network in your area. You can do so by visiting this website

PLEASE NOTE: the checker only gets updated once an hour so if your problem has just started, or you’re not sure how long it’s been happening, if it says all is good, keep trying for a while to see if it gets an update.

If everything is alright with the signal in your area then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam
Get a free giffgaff Sim
Feel free to give kudos and set the suggestion as the best answer if it has solved your question Smiley Happy
Message 4 of 10
by: paulwhite92
on: 09/09/2013 | 21:47

You should download the apn giffgaff app which sets up the internet for you and connect your device threw wifi to do this Smiley Happy then you should be sorted Smiley Happy

Message 5 of 10
by: yasar_786
on: 09/09/2013 | 21:50
Try restarting your Phone/device. Please check the network coverage status of your area here too:

Please also consider doing this manual roam onto your Phone/device:

Make sure your phone settings are still correctly saved onto your blackberry.
See this guide on how to giffgaff a blackberry:

Please also see this blackberry troubleshooting guide:
If I have helped, please Kudos Me by Clicking on the Blue Star on the right-hand side Smiley Happy Order your FREE Giffgaff Sims from below:
Get a free giffgaff Sim
Message 6 of 10
by: b8man
on: 09/09/2013 | 22:18
try restarting the phone
Message 7 of 10
by: sheliveia
on: 09/09/2013 | 23:02
Don't you also need to install the apn settings? Try that! And, take out the blackberry battery. In my experience, this works like gold 99.99999 percent of the time!
Hope I helped, and please press the kudo button if I've helped!
Message 8 of 10
by: roboter3003
on: 09/09/2013 | 23:04
text settings to 2020
Message 9 of 10
by: chimama
on: 10/09/2013 | 21:49

hi, i got the add on and the goodybag together. the bbm and internet worked for a while and then stopped. tried the link you sent me.


after following the instructions carefully, it didnt work.


oh dear!


thanks anyway

Message 10 of 10