Hi, topped up my new giff gaff sim on tuesday last week along with the bbm add on. And have been enjoying the services since then. I just noticed that since yesterday morning, bbm and emails have not been dropping. The internet is not connecting. Pls I need help as this is very frustrating. Tnx.
Firstly check the signal in your area to check for any faults with the network in your area. You can do so by visiting this website www.bit.ly/ggservicestatus
PLEASE NOTE: the checker only gets updated once an hour so if your problem has just started, or you’re not sure how long it’s been happening, if it says all is good, keep trying for a while to see if it gets an update.
If everything is alright with the signal in your area then you should try a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam http://is.gd/manualroam
Feel free to give kudos and set the suggestion as the best answer if it has solved your question