bbm doesnt work on my blackberry Q5

[missorla87]

Hi..im a new user of giffgaff n im from malaysia..i bought the goodybag but sadly my bbm couldnt work..but others like facebook,browser,whatsapp can be used..pls help me..

[mykiel78 oracle]

See below mate

http://community.giffgaff.com/t5/giffgaff-Top-Tips/giffgaffer-s-guide-to-Blackberry/m-p/92334/highli...

And compare to your setup to see if there is any difference.

[missorla87]

Yaa..i bought the bb add on too although i saw some posted that bb10 doesnt need bb addbon..but still i buy it js to make sure my bbm will work

[mykiel78 oracle]

Yes you are right. The addon isn't needed on the q5.

Has bbm ever worked before at all on giffgaff or you are recently having the problem? Silly question but have you restarted the phone or taken the sim out and back in and powering back on?

[bengalknights whatever I said...]

Try removing battery for 60 seconds and reboot

[bigdave2010 head honcho]

You will need the  blackberry settings see this link http://bit.ly/giffgaffblackberry as far as I knowbyour right the new bb10 system doesnt require the bbm add on

[ann2020 navigator]

See here for BlackBerry settings http://bit.ly/giffgaffblackberry your correct the new blackberry os10 doesnt need the bbm add on