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Help & Support

Have a problem with your mobile service or phone? Post here and a community member will be happy to help you
Start a topic

Changes and new features - helpers updates thread 

Started by: giffgaff-team

Latest by: h_henna

How to get help

Started by: giffgaff-team

Latest by: giffgaff-team

over charging

Started by: averilsparky

Latest by: clikasarus

how to top up a friend's gg mobile

Started by: kingserve393

Latest by: kingserve393

Text message about sim swap

Started by: fionasolomons

Latest by: lmort57

Roll over of data

Started by: goslings

Latest by: goslings

fraudulent SIM transfer? from 38 228 and 58 813

Started by: kmb567

Latest by: scousema

New sim

Started by: steve0916

Latest by: lmort57

Number request

Started by: shelbyhunston

Latest by: dmg

activation 

Started by: chluby

Latest by: alexmgg2

Credit

Started by: mgdun72

Latest by: mgdun72

Total loss of service no calls data or txts

Started by: saraannemurphy

Latest by: saraannemurphy

Ratesetter approved, How to continue with purchase

Started by: catanniegwyn

Latest by: clikasarus

PAC problems - giffgaff to ID Mobile back to giffgaff

Started by: sadkaren

Latest by: sadkaren

New sim

Started by: stevi91835

Latest by: danhamman

Goodie bag issue

Started by: zer

Latest by: dmg

Giffgaff cashed money without my permission

Started by: vegasdecuadro

Latest by: danhamman

I need to know why giffgaff toook a £10 top up when I didnt need one as I never use my monthly quota

Started by: yvonne1453

Latest by: yvonne1453

Restart my goodybag

Started by: crazeefrog

Latest by: clikasarus

Unlocking my one plus 3T

Started by: simonrav

Latest by: mrbergstrom1967

Ordered a phone online, want to cancel?

Started by: kelvanator

Latest by: jaymailsays

Auto top-up turned off for no reason. I have turned it on again, but why does this happen?

Started by: looby_lou

Latest by: mrsgrowler

No service - SIM not provisioned

Started by: zabik55

Latest by: zabik

phone 

Started by: sweet03390

Latest by: sweet03390

Lost sim

Started by: christoon50

Latest by: clikasarus

Change of number

Started by: sep501

Latest by: natty88

Real or fake ??

Started by: renatasatola87

Latest by: scousema

transfer my old number to giffgaff 

Started by: rebeltfitness

Latest by: sloz

personalised usage statement

Started by: nana_007

Latest by: jaymailsays

getting friends to join

Started by: clearances25

Latest by: mrjeeves

How can I send back an extra calling card?

Started by: paddyleung618

Latest by: clikasarus

Got a goodybag but no data

Started by: tonlo32

Latest by: hdavey17