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Help & Support

Have a problem with your mobile service or phone? Post here and a community member will be happy to help you
Start a topic

Changes and new features - helpers updates thread 

Started by: giffgaff-team

Latest by: h_henna

How to get help

Started by: giffgaff-team

Latest by: giffgaff-team

Credit cushion trial: Have you been on this & now have problems?

Started by: scottish_indy

Latest by: scottish_indy

My number can't make/receive calls or send texts since October

Started by: scottish_indy

Latest by: scottish_indy

iMessage and FaceTime activation failed.

Started by: esthe13847

Latest by: random112

Calls

Started by: me1he65

Latest by: wreedie

Old number

Started by: aarongoodbrand4

Latest by: random112

Can't call other numbers

Started by: asmuni

Latest by: random112

Goodb 

Started by: betty_15

Latest by: betty_15

PAYBACK

Started by: mrhardynew

Latest by: 4128334

My data doesn’t work

Started by: ppetrova12345

Latest by: unftlaty

Service and coverage

Started by: mbx1040

Latest by: macca28

Network issues

Started by: akyyy0

Latest by: unftlaty

I purchased a goodybag and its still updating

Started by: ikraa42

Latest by: macca28

Re activate my old sim card

Started by: sabribarrak171717

Latest by: macca28

Payback 

Started by: cazaline71

Latest by: slinky1

GIFF GAFF APP

Started by: faceit

Latest by: unftlaty

It has happened again

Started by: kaiserbull

Latest by: nefarius

Top up

Started by: mph88

Latest by: unftlaty

Retrieve my deleted messages

Started by: alanr61804

Latest by: alanr61804

Gody bag

Started by: joe90126

Latest by: jaymailsays

Hi i need qr code

Started by: conte07

Latest by: jaymailsays

Terrible quality of reception, phone service, dropped calls and massively delayed texts, also awful squealing sounds on phone calls since o2’s problems on December 6th. Elderly parents of myself and my husband’s can’t get hold of us. Giff gaff how long will this go on for please?

Started by: karen92244

Latest by: jt_21

Hi

Started by: omern30

Latest by: jt_21

When will i get that airtime cridit for the mistake that happened where we couldnt use the phone

Started by: alanamccrorie

Latest by: kieronoddie

Giffgaff not working

Started by: steveweetabix

Latest by: steveweetabix

Mobile Data

Started by: querene

Latest by: sloz

International texting

Started by: myfej11

Latest by: jt_21

Travelling to Guernsey - mobile internet

Started by: popokatepetl

Latest by: random112

Air Time Credit 

Started by: risaac

Latest by: rache29195

I have not requested any number porting why is Giffgaff doing this? Is this a scam?

Started by: ankit8008

Latest by: random112

SIM number transfer old contact

Started by: paulv1

Latest by: bladerunner929