Re: being harassed by someone withholding there nu...

Hi @djmixter sorry but giffgaff can't tell you who's ringing you if the number is withheld. You could block such numbers using a number blocking app but this will block a ligitimate call from a withheld number too. However try blocking them for a short while to see if they get bored.

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by: joshpt
on: 12/10/2018 | 17:44

@djmixter Sorry giffgaff can not disclose however you can block the number. and you can request for number change.

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by: lpwilliams
on: 12/10/2018 | 17:44

@djmixter What phone do you have? It may have an in built option to reject unknown numbers? IF not, then as somebody else suggests, download an app that will block all unknown numbers.

If they do not get bored and keep on ringing, then you can always request a new number from giffgaff here https://giffgaff.com/profile/details#msisdn but if you do this, you cannot retrieve the old number.

Also be aware, if you use an iPhone, people can contact/message/phone you via the Apple iD username. So if you do have an iPhone, just be aware of this - you may need to change this Apple iD if things persist.

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by: sheppola
on: 12/10/2018 | 17:44

@djmixter

What phone do you have?

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Message 5 of 9

by: nigelbrooks
on: 12/10/2018 | 17:53

@djmixter

The GDPR regulations mean that giffgaff, even if they could trace the number, cannot tell you who it is.

If the calls are threatening then it is a police mattter. If not then your only option is to change your number.

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Message 6 of 9

by: sfros56
on: 12/10/2018 | 18:23

You could report it tongue police they will be able to track the phone call back.
But other than that it's not easy to do

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by: hdavey17
on: 12/10/2018 | 19:28

@djmixter Sorry to hear this. Are you answering the calls or ignoring them?

Wgat is being said, if you do answer?

I do hope that this is just random calling, a sales call perhaps, and it is not intentional to cause you distress. 😡

Message 8 of 9

by: ellebae
on: 12/10/2018 | 19:51

Hi Really sorry to hear this.. If you see this withheld phoning you, just don't answer your phone or cut it off. Hopefully they will get tired of phoning and will stop.. Is there anything in your settings to block this from happening again?

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