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call barring

Started by: adamwigley
On: 15/03/2019 | 11:35
Replies: 5
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by: adamwigley
on: 15/03/2019 | 11:35

my call barring is on, how do i turn it off?

HTC 1 M9
Changed sim

Message 1 of 6
by: sloz
on: 15/03/2019 | 11:42
@adamwigley
Hi, have you just activated a replacement sim on your account
Or has your sim suddenly stopped working?

Can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

Can you see call 443, 111 and 43430 ?
Get a free giffgaff Sim
Message 2 of 6
by: flaxvert
on: 15/03/2019 | 11:42

@adamwigleywrote:

my call barring is on, how do i turn it off?

HTC 1 M9
Changed sim

When you changed SIM did you perform a sim swap, or was this a replacement SIM for a lost/stolen one?

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Message 3 of 6
by: hezp
on: 15/03/2019 | 11:45
I suggest you ask an agent, who can access your account, & will advise you.
ASK AN AGENT: https://support2.giffgaff.com/app/ask/
The easiest thing is to ask an agent & you will get a private answer within 24 hours - usually 3-5 hours. If there are any problems or stop on your phone, they will be able to unlock it & give advice on what to do. You will get the answer online in your account > My Messages on your Homepage/Dashboard.
Message 4 of 6
by: adamwigley
on: 15/03/2019 | 11:48
I'm replacing a sim, I had to block my last one because it was lost.

I can see my account information yes.

My internet doesn't work on my phone also even though it's within my 'goodybag'


thankyou for the response
Message 5 of 6
by: sloz
on: 15/03/2019 | 11:49
@adamwigley
Can you call 443 ?


once a replacement sim regains a signal, a barring of services is usually still present 
(only a call to 443 plus a few free shortcode numbers will work) 

This is usually removed automatically within 12 hours 

If it isn't, contact an agent to remove the bar manually 

https://giffgaff.com/auth/login?redirect=https://support2.giffgaff.com/app/ask/SIM-and-number/Activa...

(if you've discarded the activation code just put in 6 zero,s) 

Replies are found here 
Http://giffgaff.com/support/questions

Get a free giffgaff Sim
Message 6 of 6