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can't top up my goody bag

Started by: haseena7
On: 21/11/2011 | 23:54
Replies: 22
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by: haseena7
on: 21/11/2011 | 23:54

hello, I have spent 45 mins trying to top up my hokey cokey goody bag, but that's not coming up as an option.  I only seem to be able to top up set amounts without a goody bag. 

 

My goody bag will run out at midnight and so I wanted to top it up before it runs out.

Message 1 of 23
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by: djbonner07
on: 21/11/2011 | 23:58
Best Answer

You can only buy a goodybag up to 8pm on the expiry date of your current one

Otherwise you will have to wait till around 8-9am the next day of your expired goodybag the day before.

*Its best to have one queued then it will kick in as soon as the other one expires instead of waiting till 8-10am the nxt day*

Or it's best to buy one before 8pm on the day your current one expires so they swap over automatically.

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Message 8 of 23
by: mgb2
on: 21/11/2011 | 23:55 edited: 21/11/2011 | 23:56

you must do this before 8pm the day it runs out

this is incase removing the old one also takes the new one

it's wait til the morning now sorry

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Message 2 of 23
by: oldyorkie
on: 21/11/2011 | 23:55

you need to top up £5 then BUY the goodybag with your credit Smiley Wink

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Message 3 of 23
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by: hoffffy
on: 21/11/2011 | 23:56 edited: 21/11/2011 | 23:57

You will not be able to buy a new goodybag from 8PM untill 8AM the next morning if your current one runs out at 12PM. You'll have to wait untill morning sorry. In future you should queue the goodybag to start straight away.

 

Hope this helps Smiley Very Happy

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Message 4 of 23
by: smudgerdavid
on: 21/11/2011 | 23:56 edited: 21/11/2011 | 23:57

click my giffgaff on right under current bag should say sumthin like buy ur next goodie bag click it if you have credit buy one if you have no credit you will need to top up first to buy goodie bag

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Message 5 of 23
by: ahf
on: 21/11/2011 | 23:56
my goodybag runs out at midnight too. We have to wait until 8am tomorrow to purchase a goodybag
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Message 6 of 23
by: digitalbyron
on: 21/11/2011 | 23:57

oldyorkie wrote:

you need to top up £5 then BUY the goodybag with your credit Smiley Wink



Minimum topup is £10

Message 7 of 23
by: djbonner07
on: 21/11/2011 | 23:58
Best Answer

You can only buy a goodybag up to 8pm on the expiry date of your current one

Otherwise you will have to wait till around 8-9am the next day of your expired goodybag the day before.

*Its best to have one queued then it will kick in as soon as the other one expires instead of waiting till 8-10am the nxt day*

Or it's best to buy one before 8pm on the day your current one expires so they swap over automatically.

Get a free giffgaff Sim
Message 8 of 23
by: mo2011
on: 21/11/2011 | 23:59
on the day of expiry you cant buy a goodybag you will have to wait until 0900 in the morning.
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Message 9 of 23
by: oldyorkie
on: 22/11/2011 | 00:01 edited: 22/11/2011 | 00:13

digitalbyron wrote:

oldyorkie wrote:

you need to top up £5 then BUY the goodybag with your credit Smiley Wink



Minimum topup is £10


Should have been clearer - thanks Smiley Happy was pointing out that credit needed to be there first .... thinking too far ahead Smiley Tongue

 

 

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Message 10 of 23