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cannot connect

Started by: kimmiewu
On: 22/06/2014 | 16:14
Replies: 8
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by: kimmiewu
on: 22/06/2014 | 16:14
Hello, I just bought a goodybag of £5 today morning, I supposed to have 20mb can use to get connect on the internet. However, now when I connect on the internet, website ask me to buy another goodybag, could you help me to save the problem?
Message 1 of 9
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by: pyrethrin
on: 22/06/2014 | 16:18
Hi,

You may need to enter your internet settings into your phone. See here for a guide to setting up your internet settings manually: http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

Username: "giffgaff"
APN: "giffgaff.com"
Message 4 of 9
by: argos1
on: 22/06/2014 | 16:17
do you have the giffgaff settings

name giffgaff
APN giffgaff.com
username giffgaff
proxy leave blank
port 8080
password leave blank
Get a free giffgaff Sim
Message 2 of 9
by: mizanmiah89
on: 22/06/2014 | 16:17
Can't you access the internet??
It will never ask you to buy the goodybag. Even if you dont have an goodybag. It will only give an Option.
Message 3 of 9
by: pyrethrin
on: 22/06/2014 | 16:18
Hi,

You may need to enter your internet settings into your phone. See here for a guide to setting up your internet settings manually: http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

Username: "giffgaff"
APN: "giffgaff.com"
Message 4 of 9
by: mizanmiah89
on: 22/06/2014 | 16:18
If you have an active goodybag then do your internet settings then it will work
Message 5 of 9
by: giffygaffy98
on: 22/06/2014 | 16:20
Hey there,

Do you have the correct APN settings? To find out how to get them head to http://giff.ly/manualsettings

We should also make sure you definitely have a goodybag. Dial *100*7# to check your goodybag balance.

Good luck!
Get a free giffgaff Sim
Message 6 of 9
by: redlips
on: 22/06/2014 | 16:23
MMS Settings

Connection Name: giffgaff - MMS
APN - Access Point Name: giffgaff.com
Username: giffgaff
Password: (leave blank)
Server:?http://mmsc.mediamessaging.co.uk:8002
MMSC:?http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms
Get a free giffgaff Sim
Message 7 of 9
by: nad786hussain
on: 22/06/2014 | 16:46

Make sure you have mobile data switched on from phone settings. Also make sure you have correct settings:

 

http://community.giffgaff.com/t5/Settings-for-your-device/tkb-p/phone_settings

 

http://community.giffgaff.com/t5/Phone-Support/tkbc-p/phonesupport

 

Check your balances from your phone by keying in *100# (for airtime credit) or *100*7# (for goodybags).

 

Contact agents about goodybag issue:  https://giffgaff.com/support/ask/goodybag

Message 8 of 9
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by: kathystarwars
on: 22/06/2014 | 19:14
Hi,you'll need the giffgaff APN settings installed on to your phone before You can use the Internet
 
if your phone is an android you maybe able to use an app from the play store to install the giffgaff APN settings ,seė the link below
 
https://play.google.com/store/apps/details?id=com.paulshirley.android.giffgaffsetapn
 
Or you could install an android giffgaff app
https://play.google.com/store/apps/details?id=com.qmusa.giffgaffapp&hl=en_GB
 
here's the offical giffgaff app 
https://play.google.com/store/apps/details?id=com.giffgaffmobile.controller
 
If that doesn't work on your phone then
you could loôk to see the giffgaff internet settings (APN) for most phone's here and add them manually
 
Manual Settings:

GPRS-3G Settings

Connection Name: giffgaff - GPRS
APN - Access Point Name: giffgaff.com
Proxy Server Address:[Blank]
Proxy Port:[Blank]
Login - Username: giffgaff
Password: [Blank]
MCC: 234
MNC: 10


MMS Settings

Connection Name: giffgaff - MMS
APN - Access Point Name: giffgaff.com
Username: giffgaff
Password: [Blank]
Server: http://mmsc.mediamessaging.co.uk:8002
mmsc: http://mmsc.mediamessaging.co.uk:8002
mms proxy: 82.132.254.1
mms port: 8080
MCC: 234
MNC: 10
APN type: mms
Message 9 of 9