Knowledge Base

cannot make or receive calls

Started by: wilder21
On: 07/01/2019 | 20:15
Replies: 5

by: wilder21
on: 07/01/2019 | 20:15

I have activated my SIM on my Samsung E1150 bought £10 credit received my number but still cannot make or receive calls

Message 1 of 6
by: sloz
on: 07/01/2019 | 20:22
Hi. Have you switched your phone off and on?

can you see your mobile number and balance /goodybag here

Is your phone showing a signal
(signal bars, giffgaff logo, connection symbol)

What does it say on the phone screen when you dial
*100*7#.and *100#
Get a free giffgaff Sim
Message 2 of 6
by: sheppola
on: 07/01/2019 | 20:23



Try switching the phone off for 5 mins and the fire it up and see if it kicks in?


If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 3 of 6
by: dmg
on: 07/01/2019 | 20:27
Is your phone unlocked, try the sim in an unlocked phone.
Get a free Giffgaff Sim
KUDOS (was yellow now bluestar) = thanks if we helped and ACCEPT SOLUTION lets us know you're sorted! .....
Message 4 of 6
by: macca28
on: 07/01/2019 | 20:30

@wilder21 Hi

Is the phone unlocked to all networks?

restart your phone at 10 minute intervals you should be up and running shortly

Get a free giffgaff Sim
Message 5 of 6
by: wilder21
on: 07/01/2019 | 21:04
thank you, I had a text from Giff Gaff a couple of minutes ago so it is working now, it had taken time to activate even though I had received an email
Message 6 of 6