cannot make or receive calls

@wilder21
Hi. Have you switched your phone off and on?

can you see your mobile number and balance /goodybag here
Http://giffgaff.com/dashboard

Is your phone showing a signal
(signal bars, giffgaff logo, connection symbol)

What does it say on the phone screen when you dial
*100*7#.and *100#

Message 2 of 6

by: sheppola
on: 07/01/2019 | 20:23

@wilder21

Try switching the phone off for 5 mins and the fire it up and see if it kicks in?

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."

Message 3 of 6

by: dmg
on: 07/01/2019 | 20:27

Is your phone unlocked, try the sim in an unlocked phone.

KUDOS (was yellow now bluestar) = thanks if we helped and ACCEPT SOLUTION lets us know you're sorted! .....

Message 4 of 6

by: macca28
on: 07/01/2019 | 20:30

@wilder21 Hi

Is the phone unlocked to all networks?

restart your phone at 10 minute intervals you should be up and running shortly

Message 5 of 6

by: wilder21
on: 07/01/2019 | 21:04

thank you, I had a text from Giff Gaff a couple of minutes ago so it is working now, it had taken time to activate even though I had received an email

Message 6 of 6