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cant call or text

Started by: paigebriscoe
On: 22/06/2014 | 18:55
Replies: 5
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by: paigebriscoe
on: 22/06/2014 | 18:55
My signals just gone off and wont let me call or text people I do actually have a signal but sayin error on network
Message 1 of 6
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by: endorphin
on: 22/06/2014 | 18:57
It's probably worth checking that you still have an active goodybag/airtime credit here http://giffgaff.com/dashboard or

Dial *100# for your airtime credit (payg) balance.
Dial *100*7# for details of your goodybag

Check to see if there are any problems in the mobile network where you are here: http://giffgaff.com/coverage-and-service

If that's OK then try turning your phone off, waiting 5 min.s and then turn it back on (to force it to reconnect to the mobile network).

If still no joy, see if doing a manual roam helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Also try turning airplane/flight mode on and then back off.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 6
by: endorphin
on: 22/06/2014 | 18:57
It's probably worth checking that you still have an active goodybag/airtime credit here http://giffgaff.com/dashboard or

Dial *100# for your airtime credit (payg) balance.
Dial *100*7# for details of your goodybag

Check to see if there are any problems in the mobile network where you are here: http://giffgaff.com/coverage-and-service

If that's OK then try turning your phone off, waiting 5 min.s and then turn it back on (to force it to reconnect to the mobile network).

If still no joy, see if doing a manual roam helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Also try turning airplane/flight mode on and then back off.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 6
by: nerakb
on: 22/06/2014 | 18:57

Have a look here http://status.o2.co.uk/ to see if there are any issues in your area.

 

Are you able to receive incoming calls/texts?

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

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Message 3 of 6
by: redlips
on: 22/06/2014 | 18:59
Go on to the 02 site for ur area http://staus.02.co.uk or Try this http://is.gd/manualroam
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Message 4 of 6
by: hardman00
on: 22/06/2014 | 19:01
possibly the sim can be faulty
Message 5 of 6
Highlighted
by: sk8tes
on: 22/06/2014 | 19:10
Hello and welcome to the community
First try rebooting your phone this often cures problems

Also check that you have airtime credit or a Live Goodybag

Check here on your my giffgaff page

http://giffgaff.com/dashboard/?m=0 

Or
*100# Airtime credit balance
*100*7# Goodybag minutes

next
Check the signal in your area to look for any faults with the network. Please type your postcode in here :www.bit.ly/ggservicestatus

If the signal in your area is working as normal,
please try a manual roam to update your connection with the network. This can often help fix these type of communication problems : http://is.gd/manualroam
Get a free giffgaff Sim
Message 6 of 6