Knowledge Base

cant connect to internet on iphone4

Started by: billydoc29
On: 24/04/2012 | 15:26
Replies: 8

Go to best answer
by: billydoc29
on: 24/04/2012 | 15:26

Hi i had a number1 showing on my iphone 4,  on the settings menu/ icon  I understood that this was to tell me i needed to update my itunes settings /program, I dont have a wifi  connection at home just a wired/ cable connection to my computer, i downloaded the update at a friends house who has wifi, On thesame day as doing the update [19th april my goodybag was due to expire] I purchased a new goodybag on the 20th of april and have recieved confirmation at it is in force, I can make and recieve calls and text messages on my iphone4 but when i try too connect to the internet via safari i get a message saying. Could not activate mobile data network you are not subscribed to a mobile data service.  Does this mean i need to manually update or re enter my internet settings on the phone and could someone please tell me a step by step guide how to do this using a cable connection from my computer to my phone because as i said before i dont have a wifi connection, many thanks in advance for any help given, billydoc.

Message 1 of 9
by: wezwestwood
on: 24/04/2012 | 15:45
If everything is set up correctly after reading the information on the link "Adrian74" posted, check your connection settings once over. There are problems with connection at the moment according to other people in the community, GiffGaff are resolving this at the moment. Keep trying, if you still have problems the contact an agent - Hope this helps
Get a free giffgaff Sim
Message 3 of 9
by: arj95
on: 24/04/2012 | 16:04
Take a peek at this:
Order a FREE giffgaff sim with £5 FREE credit, click on the banner belowGet a free giffgaff SimClick the yellow stars (kudos) on the left if I helped! Also accept as solution if it's a good response! Thanks alot!
Message 4 of 9
by: billydoc29
on: 24/04/2012 | 16:35

HI and thanks for your replys and link,  When i go to settings>general>network> i dont see celluar data network, I see mobile data network  is this the same thing as celluar data network, because what comes up in there is totally different to what was shown on the link adrian74sent me, in there [mobile data network] i seeunder mobile data


username          vertigo

password    ........


visual voicemail


username     vertigo

password      ........




username  vertigo

password   ........

MMSC  http://mmsc-ac.mms.02....

MMS proxy

MMs max message size 2097152


Is it in here [mobile data network] I need to change things or do i need to find celluar  data network ? thanks again for help guys

Message 5 of 9
by: charlesn
on: 24/04/2012 | 16:45

O2 seem to be having a slight problem with the internet today.


See this thread .......



Ps. ---If this post was helpful, please click the star on the right, or, accept as a solution. Thank You.---
Message 6 of 9
by: t_liwoshko
on: 24/04/2012 | 16:46
iPhone set-up - Smiley Happy
Click the gold star to give me KUDOS if my advice was useful, thank you Smiley Happy
Get a free giffgaff Sim
Message 7 of 9
by: alirashid
on: 24/04/2012 | 16:48

text settings to 2020

Message 8 of 9
by: georginapalmas
on: 16/10/2012 | 21:16

I'm unable to find network after 

then nothing what do i do?

Message 9 of 9