Knowledge Base

cant connect to internet on samsung galaxy s4 mini

Started by: uddinn
On: 13/10/2015 | 13:30
Replies: 7

by: uddinn
on: 13/10/2015 | 13:30
Hi, I just moved to Giffgaff from 02 and using the same phone. I have just ported in my old number from 02 but cant connect to internet without wifi. I have checked the settings and they seem fine. I have also sent text to 2020 but received no reply. Please can someone help as I really need the internet. Many thanks.
Message 1 of 8
by: ashanda
on: 13/10/2015 | 13:31
Hi have you tried turning your phone off and on? Also if the port was today it may be settling back down, it should fully work by 9pm tonight.
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Message 2 of 8
by: 32natasha32
on: 13/10/2015 | 13:33
Hi I would put the settings in again then turn your phone off and back on again and hopefully it works

Hope I helped
Message 3 of 8
by: uddinn
on: 13/10/2015 | 13:38
Hi guys I tried switching it off and back on again but no joy. I have also tried putting in new setting yet no joy. Will it be possible for anyone to post the settings again? Many thanks.
Message 4 of 8
by: choon
on: 13/10/2015 | 13:51

I have the s4 mini and I found the easiest way is to download the giffgaff apn app from the google play store and follow the instructions.

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Message 6 of 8
by: michelle9999
on: 13/10/2015 | 14:24

Re check settings and try re booting the phone

Message 7 of 8
by: uddinn
on: 13/10/2015 | 14:41
Thank you everyone for the prompt response and your help. The internet is now fully working😊
Message 8 of 8