First, let them know that you're unable to log in, then, list the following details:
- The username of the account you can't log into - Your name and address - The mobile number and the serial number of the SIM attached to that account - Two numbers texted/called the most - An e-mail address (that you have access to)
Then tell them that you think the e-mail is incorrect in your GiffGaff settings and ask for a reset link be sent to the e-mail address you've supplied.
If your having trouble logging on to your account,or have forgotten your username or password give us your member name or your email address and we'll send you a link to reset your password for something more memorable.
text the word username to 43431 you will be sent a message with your username you then would require to contact an agent To contact an giffgaff agent follow this link http://giffgaff.com/rightnow/ask
if you have issues contacting an agent because of the time/date error or any other error dialogue box or message box , then follow the link below Http://j.mp/agentsgaff and select 30 in the drop down list, and then write your question in the text box when the agent views it they will see it and reply. please note agents can take up two 24 hours to reply.