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cant reset my password for my account and cant access my email

Started by: jadelaing91
On: 25/06/2013 | 13:38
Replies: 11
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by: jadelaing91
on: 25/06/2013 | 13:38
i cant remember my giftgaff or email account password and cant reset my email and trying to get my goody bag help please
Message 1 of 12 (671 Views)
by: rhort
on: 25/06/2013 | 13:39
If you text the word USERNAME to 43431, you'll be sent a confirmation of your correct username (usually within 15 minutes)

If that doesn't help you to remember your other login details, then log in (using the account you've posted with here), and go to https://giffgaff.com/support/ask/sim_my_limit_increase and choose any value from the drop down list, then in the box below:

First, let them know that you're unable to log in, then, list the following details:

- The username of the account you can't log into
- Your name and address
- The mobile number and the serial number of the SIM attached to that account
- Two numbers texted/called the most
- An e-mail address (that you have access to)

Then tell them that you think the e-mail is incorrect in your GiffGaff settings and ask for a reset link be sent to the e-mail address you've supplied.
Message 2 of 12 (669 Views)
by: no51get
on: 25/06/2013 | 13:40

If your having trouble logging on to your account,or have forgotten your username or password give us your member name or your email address and we'll send you a link to reset your password for something more memorable.

http://giffgaff.com/support/lost-password

Message 3 of 12 (663 Views)
by: amir667
on: 25/06/2013 | 13:47
text the word username to 43431 you will be sent a message with your username you then would require to contact an agent To contact an giffgaff agent follow this link http://giffgaff.com/rightnow/ask

if you have issues contacting an agent because of the time/date error or any other error dialogue box or message box , then follow the link below Http://j.mp/agentsgaff and select 30 in the drop down list, and then write your question in the text box when the agent views it they will see it and reply. please note agents can take up two 24 hours to reply.
Click here to get your free giffgaff sim with £5 free credit
Message 4 of 12 (650 Views)
by: nksoni_18
on: 25/06/2013 | 13:47
Did any of the solutions help you out ?Please let us know if you need more help ?
Message 5 of 12 (650 Views)
by: jadelaing91
on: 25/06/2013 | 13:48
no51get iv already done that but i cant access my email either this is the problem
Message 6 of 12 (650 Views)
by: jadelaing91
on: 25/06/2013 | 13:49
not sorted it out yet i have text that number but nothing
Message 7 of 12 (646 Views)
by: weeman
on: 25/06/2013 | 13:50

jadelaing91 wrote:
not sorted it out yet i have text that number but nothing

It takes about 15mins for a reply mate.

 

george

Message 8 of 12 (644 Views)
by: jadelaing91
on: 25/06/2013 | 14:23
its not worked that has been over 40mins
Message 9 of 12 (626 Views)
by: weeman
on: 25/06/2013 | 14:24

jadelaing91 wrote:
its not worked that has been over 40mins

Try USERNAME to 43430...You do have the gg sim in the phone?

 

George

Message 10 of 12 (624 Views)