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cany buy a phone

Started by: cloeybailey1989
On: 08/02/2018 | 12:02
Replies: 2
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by: cloeybailey1989
on: 08/02/2018 | 12:02

Every time try buy phone its saying bank have declined my card iv just been on phone to my bank and they have said nothing has come through to them to decline 

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by: johna002
on: 08/02/2018 | 12:04
Hi there @cloeybailey1989 - try the following

1) clear your cache
2) clear your cookies
3) try a different web browser
"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
Get a free giffgaff Sim


CLICK ON THE BANNER ABOVE FOR YOUR FREE SIM CARD
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by: sammy103
on: 08/02/2018 | 12:04
@cloeybailey1989 hi there - Please try the following: 👇

1) Clear your browser cache cookies history with the current browser your using or use another browser. There are many other browsers on the market e.g Google Chrome, Mozilla Firefox, Opera etc.

2) Follow this http://community.giffgaff.com/t5/giffgaff-Top-Tips/Credit-Debit-card-Issues/td-p/3621481 thread for a list of issues that can cause credit/debit card 💳 payments not to be accepted and possible solutions.

if you have followed the steps above and still having issues completing the payment you will need to contact a giffgaff agent to look into this issue further as it might just be account related. To contact an agent please follow this https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-paym... link

please beware a giffgaff agent can take up to 24 hours to reply to your query.
Agent replies can be found “Messages From Agents" box located under your "My Giffgaff" page, or can be accessed by following this link https://giffgaff.com/support/questions
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
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