Knowledge Base

changing number..

Started by: sadiqhayat
On: 19/10/2015 | 02:50
Replies: 8

by: sadiqhayat
on: 19/10/2015 | 02:50
Hi there..
I want to keep my goodybag bag md service.. but jsr need to change my no. To another giffgaff sim..
Wht shall i do give me suggestions
Message 1 of 9
by: mary0813
on: 19/10/2015 | 03:03
Sorry far as I know you can't swap number between accounts but you can try by asking an agent
Message 2 of 9
by: lynnie_
on: 19/10/2015 | 05:08
You can ask agent to change your number once you may be asked to topup your account by ten pounds but this is not a charge you can use it in your account.
Message 4 of 9
by: giffer23
on: 19/10/2015 | 06:18
If you have active goodybag then use credit/ allowance on this card before you transfer to new number.
Message 5 of 9
by: dmg
on: 19/10/2015 | 06:54
As it's just a number change you need to contact an agent,, go to choose the best from the drop down menu and fill in all the details, and you should receive a reply within 24 hours, remember to save any numbers saved on the SIM card in case anything goes wrong.
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KUDOS (was yellow now bluestar) = thanks if we helped and ACCEPT SOLUTION lets us know you're sorted! .....
Message 6 of 9
by: natty88
on: 19/10/2015 | 06:55
number change hi an welcome to the community you can now goto your my giffgaff page via this link and if you click on the "MyProfile &Settings then click where you see number change link .. next to your existing number . .
Or you can go directlyto the number change page via thislink . .
you now dont need to top up to change numbers if you need any other help please ask here again thank you
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Message 7 of 9
by: formulaone
on: 19/10/2015 | 07:11 edited: 19/10/2015 | 07:23

sadiqhayat wrote:

Hi there..
I want to keep my goodybag bag md service.. but jsr need to change my no. To another giffgaff sim..
Wht shall i do give me suggestions




Thanks for visiting the community forum!


You can change your current giffgaff mobile number to a New (Random) number. (Without the need of changing any sim) and any current airtime credit or goodybags will remain on your giffgaff account. This procedure should take no more than 4 hours to fully complete. Go here: Request a New number goto , 'Phone number and SIM card' , 'Your number' , Click on 'change' , Then , If you wish to proceed. ' Click onto, 'Change your number'


Change My Number.PNG


However - If you have previously changed your giffgaff mobile number through the self service facility. You will then need to contact a giffgaff agent and request for this through them. Go here: Contact an agent


A giffgaff agent will usually reply within 24 hours from receiving you're message, However, They can be much quicker at less busy periods. The Agents hours are 8am to 10pm 7 days a week. And you will find their messages. From here: Agent replies


For further details on changing your mobile number with giffgaff to a Random number. Go here: Can I change my Mobile Number?


Kind Regards

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Message 8 of 9
by: ri4456
on: 19/10/2015 | 07:25
Look here to help you

Log in here:
Read and understand the instructions and warnings
Click 'Change my number'
On the next page confirm that you wish to go ahead. This is permanent, you cannot get your old number back after you've confirmed you wish to go ahead.
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Message 9 of 9