Get Help

charged twice

Started by: blainybo
On: 14/11/2016 | 21:18
Replies: 9

by: blainybo
on: 14/11/2016 | 21:18 edited: 14/11/2016 | 21:34

 on 08/11/2016 ibought £20 goodybag and was charged wont let me send message to agent it seems to fail at (Please indicate when it happened) i put date in but wont send the dates turn red

Message 1 of 10
by: lynda1962
on: 14/11/2016 | 21:20
@blainybo, hi there, please contact an agent as they are the only ones that can deal with your account.
Agents can take upto 24 hours to reply but are normally quite quick.

Message 2 of 10
by: davidvarley
on: 14/11/2016 | 21:20
Need to contact administrator as soon as you can online and explain problem to them it can take 24 hours for them to reply to you though.
Message 3 of 10
by: topcop
on: 14/11/2016 | 21:20
You will need to speak to and agent here
Get a free Giffgaff Sim
Message 4 of 10
by: mcilwraith
on: 14/11/2016 | 21:20

as this is an account problem you would have to contact an agent

they are usually pretty quick but remember an agent can take up to 24 hours to reply

 hopefully they will get onto your problem as soon as possible

 for replies from agents

Message 5 of 10
by: tahmid_786
on: 14/11/2016 | 21:21
Welcome to the community!

I'm really sorry to hear this. If you'd like a potential refund then you'll need to contact the giffgaff agents here they're the only ones that can investigate the issue for you and if need be, escalate the issue further.

They'll reply within 24 hours but usually a lot quicker. To check the agent messages, follow this link

If, for any reason, the agents do not respond within 24 hours then it's your choice, to either be a little more patient OR you can contact an educator to chase them up and give them a slight nudge. You can contact them here

Wish you the best of luck!

Please KUDOS me and choose this as 'BEST ANSWER' if this has helped. Thanks
Want a 1st class sim straight at your doorstep? PM (private message) me.
Get a free giffgaff Sim
Message 6 of 10
by: mrandrewbergstrom
on: 14/11/2016 | 21:22

If you would like a refund then you would need to ask an agent   an agent can take upto 24hrs to reply and any replies can be found here

Message 7 of 10
by: formulaone
on: 14/11/2016 | 21:24

blainybo wrote:


 on 08/11/2016 ibought £20 goodybag and was charged twice


@blainyboSmiley Happy




Thanks for visiting the community forum!


Apologies for any inconvenience , We'll have this sorted for you as soon as possible


Check your Order history page to see if your Overcharged payment is listed here ,


My payments / My order history (Scroll down to: My order history - TAP "View")


If it's showing or you believe that you've been overcharged , You will need to speak to a giffgaff Agent regarding your Issue to request a refund , (They will refund back to the payment method that was used) , You may Contact them through this link HERE (Choose the most appropriate category nearest to your query)


If for any reason that you experience any issue's with the above link , You can use this alternative link HERE and (Select "30" in the drop down box and explain your query within the "Any further information" box)


Agents will usually respond within 24 hours and there replies will be HERE



Kind Regards

Get a free giffgaff Sim
Message 8 of 10
by: mathew40
on: 14/11/2016 | 21:25
Hi there @blainybo
Please firstly check your payment history here
If you Have been charged twice for your goodybag, you could Always leave it and your next goodybag Will automatically start once your current goodybag has expired , and you'll see your queued goodybag on your dashboard here

If you would like to cancel your queued goodybag , simply Click onto the link below and put the name of the unwanted goodybag in the box provided, then simply choose the way that you would like to receive your Refund.

Click here To cancel your queued goodybag
Get a free giffgaff Sim
Message 9 of 10
by: blainybo
on: 14/11/2016 | 21:31

it wont let me send message to agent it seems to fail at (Please indicate when it happened) i put date in but wont send the dates turn red

Message 10 of 10