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chatge when I am in EU

Started by: nikolagolakov
On: 17/02/2019 | 14:59
Replies: 3
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by: nikolagolakov
on: 17/02/2019 | 14:59

way giff gaff garge me for data and phon calls when I am in EU.

My goddyback is £20

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by: bilal86440
on: 17/02/2019 | 15:00
@nikolagolakov
Did you have the roaming option? Giffgaff members can now use their goodybag allowance while travelling in the EU. This does not include being still in UK. This means that data usage, calls and texts to standard UK landline and mobile numbers, and numbers in the other EU countries will simply be deducted from your remaining allowance.

In order to roam with your goodybag you will need to have roaming enabled under your details page here https://giffgaff.com/profile/details#rlah

However, If you find the roaming option greyed out under the details page then for you to be eligible for the inclusive EU roaming on goodybags, giffgaff need to make sure you are a genuine giffgaff member, and someone who typically lives in the UK, but may take trips to other EU destinations from time to time.

You will need to submit various documents as proof of residency. Complete steps on how to submit proof can be found here https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section5

The goodybag allowances can be used in the following EU destinations: 🔻

Austria, Belgium, Bulgaria, Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including Corsica, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Saint Martin and additionally, Saint Barthelemy), Germany, Gibraltar, Greece (including all islands), Hungary, Iceland, Ireland, Italy (including Sardinia, Sicily, and additionally, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands (but NOT Aruba, Curaçao or Sint Maarten), Norway, Poland, Portugal (including Azores, Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla), Sweden.

Also note You can roam in the EU for a maximum of 60 days(2 months) within a 4 month period. After the 2 months to continue using the giffgaff services in the EU airtime credit is required.

Please follow this https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destina... knowledge base link for more details on using the giffgaff services in the EU.
Get a free giffgaff Sim
Message 2 of 4
by: bilal86440
on: 17/02/2019 | 15:00
@nikolagolakov
Did you have the roaming option? Giffgaff members can now use their goodybag allowance while travelling in the EU. This does not include being still in UK. This means that data usage, calls and texts to standard UK landline and mobile numbers, and numbers in the other EU countries will simply be deducted from your remaining allowance.

In order to roam with your goodybag you will need to have roaming enabled under your details page here https://giffgaff.com/profile/details#rlah

However, If you find the roaming option greyed out under the details page then for you to be eligible for the inclusive EU roaming on goodybags, giffgaff need to make sure you are a genuine giffgaff member, and someone who typically lives in the UK, but may take trips to other EU destinations from time to time.

You will need to submit various documents as proof of residency. Complete steps on how to submit proof can be found here https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section5

The goodybag allowances can be used in the following EU destinations: 🔻

Austria, Belgium, Bulgaria, Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including Corsica, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Saint Martin and additionally, Saint Barthelemy), Germany, Gibraltar, Greece (including all islands), Hungary, Iceland, Ireland, Italy (including Sardinia, Sicily, and additionally, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands (but NOT Aruba, Curaçao or Sint Maarten), Norway, Poland, Portugal (including Azores, Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla), Sweden.

Also note You can roam in the EU for a maximum of 60 days(2 months) within a 4 month period. After the 2 months to continue using the giffgaff services in the EU airtime credit is required.

Please follow this https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destina... knowledge base link for more details on using the giffgaff services in the EU.
Get a free giffgaff Sim
Message 2 of 4