Knowledge Base
Community

chip not working

Started by: lawre76979
On: 20/01/2019 | 23:03
Replies: 2
Reply

by: lawre76979
on: 20/01/2019 | 23:03

Two hours ago my chip was activated but still cant ring or text no one, can someone give me so advice please

Message 1 of 3
by: harrrrrry
on: 20/01/2019 | 23:12

@lawre76979

 

Activations are usually complete within 30 minutes, but can sometimes take 24 hours.

 

It's recommended that you restart your phone occasionally to find out if the activation has worked, because the phone will probably not recognise it until you do,

 

However, you should also check, if you haven't done so already:

 

 

Get a free giffgaff Sim

Message 2 of 3
by: jt_21
on: 21/01/2019 | 07:24

@lawre76979 wrote:

Two hours ago my chip was activated but still cant ring or text no one, can someone give me so advice please

@lawre76979 Please be patient it can be minutes or up to 24 hrs for a sim to activate see https://community.giffgaff.com/t5/Getting-started/How-long-does-my-SIM-take-to-be-activated/ta-p/348... for advice and what to do if the sim doesn't activate, please wait a little longer before contacting the agent via the link, hope you are up and running very soon. 

Message 3 of 3