Knowledge Base


Started by: joewitham
On: 06/12/2018 | 13:48
Replies: 211

by: missbea36
on: 07/12/2018 | 14:26
O2 are giving their customer a £75 worth of compensation. Theoretically are we not also classed as 02 customers as giffgaff uses their facility? I want to know how I get my £75 O2 compensation??
Message 101 of 212
by: haggas1980
on: 07/12/2018 | 14:29

Can we sort something with regards to loss of service yesterday and some of today I have lost a lot of money yesterday for my business and can't afford to be losing out on hundreds of pounds when Xmas is around the corner 


Regards Paul 

Message 102 of 212
by: catlowthorpe
on: 07/12/2018 | 14:29
I’m the same. I haven’t been able to send texts yesterday or today. And I’m
Using my home WiFi for the internet. I could do with mine sorting ASAP if possible.
Message 103 of 212
by: jordkid97
on: 07/12/2018 | 14:32

Would also like something, i weren't able to get hold of vital people for certain situations.... sent me insane!!!!

Message 105 of 212
by: juliefergusson
on: 07/12/2018 | 14:34
Think your spelling may not have helped with your opportunity! To blame giff gaff is ridiculous. Everyone jumping on the bandwagon too!
Message 106 of 212
by: juliefergusson
on: 07/12/2018 | 14:36
Not meant to use giff gaff for business purposes end off
Message 107 of 212
by: laura798806963
on: 07/12/2018 | 14:42


I would like compensation for the lack of service yesterday. I paid for a service that I did not end up receiving, and I’d like my money back. 

Message 108 of 212
by: jockbarr1
on: 07/12/2018 | 14:44

I had problems with the sevice not internet and txts playing up the txt were getting through even though they saying failed but i for one isnt botherd about the compensation clain not giffgaffs fault it was Erickson and a out of date certificate that was fault sorry if this sounds offish we dont have a contract with giffgaff so really we cant claim and after all its run by us not O2 

Message 109 of 212
by: hezp
on: 07/12/2018 | 14:50
I dont think you will get compensation. These are my reasons why.
As you probably know by now there was a huge network problem yesterday. This is the info. I have.
The trouble wasn't Giffgaff's fault. It's been European wide. 32 million people affected.
There was an outage problem with the O2 Network & Giffgaff runs on O2. Tesco & Sky mobile were also out.
Everyone had different problems, I could get on the internet, but not make calls. Some people had texts
sending numerious times & others had no connections at all.
I've checked this morning & my phone is running OK now.
If yous isn't I suggest you keep switching your phone off & on throughout today to see if it clears.
Message 110 of 212