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compensation

Started by: joewitham
On: 06/12/2018 | 13:48
Replies: 211
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missbea36
by: missbea36
on: 07/12/2018 | 14:26
O2 are giving their customer a £75 worth of compensation. Theoretically are we not also classed as 02 customers as giffgaff uses their facility? I want to know how I get my £75 O2 compensation??
Message 101 of 212
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haggas1980
by: haggas1980
on: 07/12/2018 | 14:29

Can we sort something with regards to loss of service yesterday and some of today I have lost a lot of money yesterday for my business and can't afford to be losing out on hundreds of pounds when Xmas is around the corner 

 

Regards Paul 

Message 102 of 212
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catlowthorpe
by: catlowthorpe
on: 07/12/2018 | 14:29
I’m the same. I haven’t been able to send texts yesterday or today. And I’m
Using my home WiFi for the internet. I could do with mine sorting ASAP if possible.
Message 103 of 212
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jordkid97
by: jordkid97
on: 07/12/2018 | 14:32

Would also like something, i weren't able to get hold of vital people for certain situations.... sent me insane!!!!

Message 105 of 212
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juliefergusson
by: juliefergusson
on: 07/12/2018 | 14:34
Think your spelling may not have helped with your opportunity! To blame giff gaff is ridiculous. Everyone jumping on the bandwagon too!
Message 106 of 212
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juliefergusson
by: juliefergusson
on: 07/12/2018 | 14:36
Not meant to use giff gaff for business purposes end off
Message 107 of 212
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laura798806963
by: laura798806963
on: 07/12/2018 | 14:42

Hello.

I would like compensation for the lack of service yesterday. I paid for a service that I did not end up receiving, and I’d like my money back. 

Message 108 of 212
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jockbarr1
by: jockbarr1
on: 07/12/2018 | 14:44

I had problems with the sevice not internet and txts playing up the txt were getting through even though they saying failed but i for one isnt botherd about the compensation clain not giffgaffs fault it was Erickson and a out of date certificate that was fault sorry if this sounds offish we dont have a contract with giffgaff so really we cant claim and after all its run by us not O2 

Message 109 of 212
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hezp
by: hezp
on: 07/12/2018 | 14:50
I dont think you will get compensation. These are my reasons why.
As you probably know by now there was a huge network problem yesterday. This is the info. I have.
The trouble wasn't Giffgaff's fault. It's been European wide. 32 million people affected.
There was an outage problem with the O2 Network & Giffgaff runs on O2. Tesco & Sky mobile were also out.
Everyone had different problems, I could get on the internet, but not make calls. Some people had texts
sending numerious times & others had no connections at all.
I've checked this morning & my phone is running OK now.
If yous isn't I suggest you keep switching your phone off & on throughout today to see if it clears.
Message 110 of 212
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