im wondering what kind of compensation giffgaff is offering for the abismal serivce today? im being forced to post here seen as you fail to have a public phone number or email and your 'agent' links redirect to the homepage? the amount of distress this isse has caused me is insane. ive had to run out and purchase an EE sim card to stay in contact with my clients and you can imagine the kind of confusion changing phone number temporarily has resulted in. this is not the satisfactory quality that was described to me when i took out a contract with you which directly contradicts my statutary rights. please get this fixed asap. i expect a reply
A reply from the giffgaff team:
--> We’ve been reading your comments throughout the day and night which has brought to life some of the problems it caused you. We wish it hadn’t happened, but it did, so we want to do what we can to make amends.
We can see from the stories you’ve shared that it affected you all differently. To make sure we’re reflecting this I’m going to set aside a ‘goodwill fund’. If you feel yesterday had a significant impact on you, you can register for your share of the fund. There will be two options - you will be able to choose whether to take a share of the fund as credit, or donate your share to charity.
We’ll be sending out emails to all members from today and over the next few days. If you feel that you were significantly affected then you can click through and make your choice.
Registration will stay open until close of play on Friday 14th Dec and I’ll update you again on next steps on Monday 17th.
I’d like to say sorry again that this has happened. We let you down and that’s never something we want to do.
Ash at giffgaff
Please see the following post for the latest information and to add your input HERE
I, like everyone else on this thread and thousands of people in the UK using o2 network also experienced outage today. It has caused inconvenience, i.e. unable to google a postcode whilst travelling, and then unable to call out to seek directions.
HOWEVER... One day of outage vs years of good service at a really reasonable price isn't really the end of the world. I pay £5 per month for my phone. That's about 17p per day of useage. You can keep my 17p giffgaff, it seems like you'll need it for all the compo claims...