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credit disopearing

Started by: shikki65
On: 09/06/2014 | 14:01
Replies: 11
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by: shikki65
on: 09/06/2014 | 14:01

i had 7.20 via payback credit it was on my account just checked my balance and now theres no credit and i cant seem to find where it has gone help please?

Message 1 of 12
by: rhort
on: 09/06/2014 | 14:02
There are a variety of ways in which your credit may have been used without you realising it:

- Sending MMS (Picture Messages), which cost 16p each (24p if sent outside the UK) and are not included in any GoodyBag allowance

- Calls and texts to numbers outside the UK, or premium rate numbers (such as 0870) which are not included in any GoodyBag allowance

- Calls to another GiffGaff number which went over 60 minutes, or your free calls allowance may have expired (dial *100*1# to check this)

- Data usage by apps running in the background (apps often install with automatic updates turned on by default)

- One or more of your GoodyBag's allowances may have been used, resulting in subsequent charges coming from your airtime credit (dial *100*7# to check this)

- You purchased airtime credit instead of a GoodyBag, meaning all of your usage has been chargeable. You can verify this in your purchase history on your 'My GiffGaff' page.


If none of these seem to be applicable, you should contact an Agent at https://giffgaff.com/support/ask/incorrect_balance and they should come back to you within 24 hours.
Message 2 of 12
by: ipadminisim
on: 09/06/2014 | 14:02
Could of gone on back grounds apps
Message 3 of 12
by: herne1
on: 09/06/2014 | 14:03
DATA LOSS. Credit money gone. This is a common occurrence. Phone will use data in background to update apps etc all the time. When this data usage is analysed a lot of the usage will be found to be background. So keep mobile data off until really needed and set phone to update by WiFi only.
Go to settings, more, mobile networks, now see mobile data enable, set to disabled
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Message 4 of 12
by: lucy68
on: 09/06/2014 | 14:03

if you think your balance is incorrect contact an agent here:https://giffgaff.com/support/ask/incorrect_balance

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Message 5 of 12
by: steflouise
on: 09/06/2014 | 14:04
it may have gone on data usage with apps running in the back ground. If you are able to when not using the internet on your phone i disable it so it doesnt waste it
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Message 6 of 12
by: shikki65
on: 09/06/2014 | 14:09

i have been using my wifi and havnt left my house in a few days due to illness

Message 7 of 12
by: harry58
on: 09/06/2014 | 14:21

@shikki65 wrote:

i had 7.20 via payback credit it was on my account just checked my balance and now theres no credit and i cant seem to find where it has gone help please?


Ask an agent here http://giff.ly/agentsbalance

Message 8 of 12
by: w69d
on: 09/06/2014 | 14:27
hi,if all of your £7.20 airtime credit has disappeared then that sounds more than likely to be background data (20p per MB after the first 20 MB )

have you already got a Goodybag with data allowances or are you just using payg rates

check to see if your still have any data left
http://giffgaff.com/dashboard/?m=0
Message 9 of 12
by: lifeishard2014
on: 09/06/2014 | 14:29
Ask an agent maybe they can help u
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Message 10 of 12