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credit not working

Started by: vickychannon
On: 08/02/2018 | 11:10
Replies: 15
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by: vickychannon
on: 08/02/2018 | 11:10

i have topped up by £20 but when im trying to ring someone other than giffgaff2giffgaff it is telling me i have no credit! how do i solve this?

Message 1 of 16
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by: sammy103
on: 08/02/2018 | 11:15
@vickychannon hi there - What number are you calling? Calls to premium rate 070, 084, 087, 09 , 118 and to international numbers require airtime credit.

The Goodybag bundles include only UK landlines starting 01, 02 and 03 and UK mobiles starting 071-075 and 077-079.

For a list of list of inclusive and non - inclusive calls and texts check out this https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls... link

You can use www.saynoto0870.com website where you will find landlines numbers for several 0842, 0843, 0844, 0845, 0870, 0871, 0872 or 0873 numbers, using this method the calls will be deducted from your goody bag minutes instead of your airtime balance. Or you can use the WeQ4u app for android based & iOS based devices for more information please follow this http://www.weq4u.co.uk/ link.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 16
by: sheppola
on: 08/02/2018 | 11:13

@vickychannon

i have topped up by £20 but when im trying to ring someone other than giffgaff2giffgaff it is telling me i have no credit! how do i solve this?

Try switching the phone off for a few minutes and then switching back on.See if that gets it to kick in Smiley Happy

If forum posts help please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 2 of 16
by: sammy103
on: 08/02/2018 | 11:15
@vickychannon hi there - What number are you calling? Calls to premium rate 070, 084, 087, 09 , 118 and to international numbers require airtime credit.

The Goodybag bundles include only UK landlines starting 01, 02 and 03 and UK mobiles starting 071-075 and 077-079.

For a list of list of inclusive and non - inclusive calls and texts check out this https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls... link

You can use www.saynoto0870.com website where you will find landlines numbers for several 0842, 0843, 0844, 0845, 0870, 0871, 0872 or 0873 numbers, using this method the calls will be deducted from your goody bag minutes instead of your airtime balance. Or you can use the WeQ4u app for android based & iOS based devices for more information please follow this http://www.weq4u.co.uk/ link.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 16
by: giffgaffprepper
on: 08/02/2018 | 11:15
what does your balance say? check here https://giffgaff.com/dashboard

if balance = £0.00 then you don't have any credit

did you buy a £20 goodybag? that is not credit

are you trying to call a premium number like 0845 / 0844? premium numbers are not included with goodybag call allowances

if you are trying to call a bank or services provider check their websites, they may have an 03 number which is included with bags
Message 4 of 16
by: endorphin
on: 08/02/2018 | 11:16

Hi @vickychannon Some numbers are chargeable to your airtime credit as they are not included in your goodybag's minutes/texts allowances (eg premium numbers such as 0845, 0871 and international numbers).

Please look here for more details on which numbers are free, included in goodybags, and not included in goodybags: http://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls-...

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 5 of 16
by: vickychannon
on: 08/02/2018 | 11:18

i topped up my account and today i have tried making a call but it is telling me i have no credit but i just topped up by £20

Message 6 of 16
by: danhamman
on: 08/02/2018 | 11:19

Firstly, try restarting your handset

 

@vickychannon

.:.
Message 7 of 16
by: vickychannon
on: 08/02/2018 | 11:21
i have tried that Smiley Sad
Message 8 of 16
by: sammy103
on: 08/02/2018 | 11:22
@vickychannon hi there - I suggest you reboot your phone to allow the top up or goodybag to kick in.

If rebooting your phone hasn't helped Please check your payment history and My giffgaff pages to see if the goodybag or airtime credit has actual been applied to your account.

-- My giffgaff https://giffgaff.com/dashboard
-- Payment History https://giffgaff.com/orders/history

Also dial the balance short codes as sometimes your My giffgaff page can be incorrect.
Airtime balance dial *100#
Goodybag balance(minutes) dial *100*7#.

What does it show? if no transaction is listed and your balance is zero ask a agent to look into this. To contact an agent please follow this https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba... link

please beware a giffgaff agent can take up to 24 hours to reply to your query.
Agent replies can be found “Messages From Agents" box located under your "My Giffgaff" page, or can be accessed by following this link https://giffgaff.com/support/questions
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 9 of 16