Knowledge Base


Started by: wrs1986
On: 20/07/2012 | 17:50
Replies: 9

by: wrs1986
on: 20/07/2012 | 17:50

my brother has put a tenner on y phone using his credit card but it has not gone onto my phone yet do you know what the problem is and can you help

Message 1 of 10
by: dalan
on: 20/07/2012 | 17:51
Card problems

Try deleting all your card details and reinputting them afresh.

Try clearing your browser's cache or another browser.

Also if you are using the mobile site try the full site and vice versa.

Finally try using another device, pc, laptop or tablet.

If no joy, then you will need to ask an agent for help here

Or get a gg voucher, they always work for me. 
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Message 2 of 10
by: pinkcalculator
on: 20/07/2012 | 17:52
Check your payment history it's probably just slow coming on
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Message 4 of 10
by: stealthybigboss2
on: 20/07/2012 | 17:53
actualy it might still be processing give it a while
Message 5 of 10
by: danthescan
on: 20/07/2012 | 17:54
If it was to activate it have a look in my giffgaff and see if it has activated yet

If your number shows then it should be done
Otherwise give it a bit of time to update
Visiting the UK and need a giffgaff sim sent to you before you arrive ?

Message 7 of 10
by: theloveablegiffgaffer
on: 20/07/2012 | 17:55
give it some time to update.
Order a FREE giffgaff sim with £5 FREE credit, click on the banner belowGet a free giffgaff SimClick the yellow star (kudo) on the left just to say thanks! Also accept as solution if it solved your problem! Cheers!
Message 8 of 10
by: dearoldgranny
on: 20/07/2012 | 17:55
What happens when you dial *100#
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Message 9 of 10