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Started by: wrs1986
On: 20/07/2012 | 17:50
Replies: 9
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by: wrs1986
on: 20/07/2012 | 17:50

my brother has put a tenner on y phone using his credit card but it has not gone onto my phone yet do you know what the problem is and can you help

Message 1 of 10
by: dalan
on: 20/07/2012 | 17:51
Card problems

Try deleting all your card details and reinputting them afresh.

Try clearing your browser's cache or another browser.

Also if you are using the mobile site https://giffgaff.com/mobile try the full site http://giffgaff.com and vice versa.

Finally try using another device, pc, laptop or tablet.

If no joy, then you will need to ask an agent for help here http://support.giffgaff.com/app/ask

Or get a gg voucher, they always work for me. 
Get a free giffgaff Sim
Message 2 of 10
by: pinkcalculator
on: 20/07/2012 | 17:52
Check your payment history it's probably just slow coming on
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Message 4 of 10
by: stealthybigboss2
on: 20/07/2012 | 17:53
actualy it might still be processing give it a while
Message 5 of 10
by: danthescan
on: 20/07/2012 | 17:54
If it was to activate it have a look in my giffgaff and see if it has activated yet

If your number shows then it should be done
Otherwise give it a bit of time to update
Visiting the UK and need a giffgaff sim sent to you before you arrive ?

http://simabroad.wufoo.com/forms/contact-
form/


Message 7 of 10
by: theloveablegiffgaffer
on: 20/07/2012 | 17:55
give it some time to update.
Order a FREE giffgaff sim with £5 FREE credit, click on the banner belowGet a free giffgaff SimClick the yellow star (kudo) on the left just to say thanks! Also accept as solution if it solved your problem! Cheers!
Message 8 of 10
by: dearoldgranny
on: 20/07/2012 | 17:55
What happens when you dial *100#
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Message 9 of 10