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Started by: sophielouise112
On: 07/01/2019 | 20:50
Replies: 3
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by: sophielouise112
on: 07/01/2019 | 20:50

i’ve got a £25 goody bag but it will not let me use my data while i’m out how can i fix the problem

Message 1 of 4
by: sloz
on: 07/01/2019 | 20:59
@sophielouise112
Hi, are you currently in the UK or abroad?
And you can make calls and send texts?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)
Next to the signal bars?
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Message 2 of 4
by: johngould
on: 07/01/2019 | 21:04

Hi @sophielouise112

 

Check your internet APN settings :

 

Name - giffgaff

APN - giffgaff.com

 

Leave the rest blank and internet should work. 

Message 3 of 4
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by: eddiehk6
on: 07/01/2019 | 21:04
hi @sophielouise112

Do you have signal bars and working calls / texts? If so, then likely your phone is not configured for mobile data:

• Follow this guide: http://giff.ly/gg_settings

• Ensure your phone’s mobile data is turned on

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


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Message 4 of 4