data

[#1]

i’ve got a £25 goody bag but it will not let me use my data while i’m out how can i fix the problem

[#2]

@sophielouise112
Hi, are you currently in the UK or abroad?
And you can make calls and send texts?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)
Next to the signal bars?

[#3]

Hi @sophielouise112

Check your internet APN settings :

Name - giffgaff

APN - giffgaff.com

Leave the rest blank and internet should work. 

[#4]

hi @sophielouise112

Do you have signal bars and working calls / texts? If so, then likely your phone is not configured for mobile data:

• Follow this guide: http://giff.ly/gg_settings

• Ensure your phone’s mobile data is turned on