Knowledge Base


Started by: sophielouise112
On: 07/01/2019 | 20:50
Replies: 3

by: sophielouise112
on: 07/01/2019 | 20:50

i’ve got a £25 goody bag but it will not let me use my data while i’m out how can i fix the problem

Message 1 of 4
by: sloz
on: 07/01/2019 | 20:59
Hi, are you currently in the UK or abroad?
And you can make calls and send texts?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)
Next to the signal bars?
Get a free giffgaff Sim
Message 2 of 4
by: johngould
on: 07/01/2019 | 21:04

Hi @sophielouise112


Check your internet APN settings :


Name - giffgaff



Leave the rest blank and internet should work. 

Message 3 of 4
by: eddiehk6
on: 07/01/2019 | 21:04
hi @sophielouise112

Do you have signal bars and working calls / texts? If so, then likely your phone is not configured for mobile data:

• Follow this guide:

• Ensure your phone’s mobile data is turned on

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy

Get a free giffgaff Sim
Message 4 of 4