david1844 has a question about phone not working message cellular network not available for voice calls

[#1]

The phone is a amotog5s cannot dial out and above message appears on screen This is a new phone

[#2]

Hi @david1844 you should see if there are any network problems where you are using the service status checker: https://community.giffgaff.com/t5/Service-Updates/Service-Checker/td-p/17646124

If there are no network problems by you, see if doing a manual roam helps as described here http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794