Hi there @davidmc0601
Below is all the information regarding voicemail activation etc...
These are some quick numbers you need to manage your Voicemail.
To ACTIVATE Voicemail - Dial 1616
To DEACTIVATE Voicemail Dial - 1626
To CHECK Voicemail - Dial 443
To set your own Voicemail message dial 443 and follow the prompts.
Voicemail extended ring will set the number of rings before divert type in **61*443*10* and then the amount of seconds you want in increments of 5 secs maximum 30 followed by # then SEND
Voicemail costs 8p/Call, or if you have a goodybag, it deducts ONE goodybag minute, regardless of how long you are on the call.
To hear your voicemail from another phone you need to set your PIN. Call your number. Wait for the voicemail to answer, then press * Then enter your PIN. You will then reach the voicemail menu.
Thanks I have checked network connection. At first it says sorry a phone mast isn't working. Underneath this statement there is a list of services with messages saying "normal service for". And then the details if that service. Are they just generic statements and in fact a faulty phone mast close to me is causing some incoming calls to go straight to voicemail?
A faulty phone mast could easily cause your calls to go straight to voicemail. If the mast can't connect to your phone when the call comes in, that would be what would normally happen.
Hopefully, your mast will be mended soon. In the meantime, if there is another phone available (not on giffgaff / O2), you could use conditial call diversion on unreachable to divert the call to the other phone, instead of it going to voicemail. See here, under call diversion :
Good luck, and I hope that the mast is mended soon.