explain

[#1]

we are only customers trying to help with simple solutions that we know work for some issues

[#2]

Everyone who replies just trys to give there version of help if again this is not helpfull ask a agent

[#3]

Most people on the forum do try and give good advice... sometimes a problem does not have an obvious solution and several different  solutions may be offered - not all of which will be correct/work

There are a few posts that are blatantly wrong/unhelpful but that is the nature of a forum like this and is difficult to avoid.

Please tell us what your problem is and we'll do our best to help!

[#4]

if it is account related, ask agent

[#5]

Most answers are given on the forum and there is also a help section up the top right of the page for you to find answers to your problem

[#6]

most people just want to help you find your best solutions

[#7]

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@hoppo1973 wrote:
Well people do ask u have u topped up the right way , are u sure u put money on u phone first, what's all that About, don't give me silly answers.

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Because a lot of people don't give those of us who try to help much information, so by asking those questions we're narrowing down what could be causing problems for someone.