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extra minutes

Started by: abidmsf
On: 02/10/2015 | 17:44
Replies: 7
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by: abidmsf
on: 02/10/2015 | 17:44

When someone rings me from a another network and not a giffgaff why is it that i am not getting extra minutes. This has ben going on for sometime now please can you get back to us and let us know whats going on. thanks

Message 1 of 8
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by: p7dwy
on: 02/10/2015 | 17:51 edited: 02/10/2015 | 19:58

Hello @abidmsf and welcome to the community.

 

You will only get extra minutes if you have an active £5 goodybag, you will get 1 minute for every 1 minute of incoming calls from a non giffgaff number only.

 

To check your minutes go to your dashboard: https://giffgaff.com/dashboard

 

It should look like this:

 

extra minutes.jpg

All the best.

If I've helped please press the Kudos + button or Set as best answer
Message 6 of 8
by: kerrieanne
on: 02/10/2015 | 17:45
yes that right
If I helped click ''solutions and kudos'' thanks.


Sent from my iPhone 6S
Message 2 of 8
by: bengalknights
on: 02/10/2015 | 17:46
Hello you only receive minutes on hokey cokey goodybag for non giffgaff calls
Get a free giffgaff Sim
Message 3 of 8
by: peasy
on: 02/10/2015 | 17:47
The extra minutes on hokey cokey will not show on the app of you are using that go on the web on your dashboard and it will show
Message 4 of 8
by: fadyyasin
on: 02/10/2015 | 17:51
hi
you only get extra free minutes on call non giffgaffer just on hokey kokey goodybag
Message 5 of 8
by: p7dwy
on: 02/10/2015 | 17:51 edited: 02/10/2015 | 19:58

Hello @abidmsf and welcome to the community.

 

You will only get extra minutes if you have an active £5 goodybag, you will get 1 minute for every 1 minute of incoming calls from a non giffgaff number only.

 

To check your minutes go to your dashboard: https://giffgaff.com/dashboard

 

It should look like this:

 

extra minutes.jpg

All the best.

If I've helped please press the Kudos + button or Set as best answer
Message 6 of 8
by: susan230371
on: 02/10/2015 | 19:10

You get only extra minutes for incoming calls from non Giffgaff numbers with the Hokey Cokey bag.

Message 7 of 8
by: stejross
on: 02/10/2015 | 19:17
You only get these extra mins on the cheapest goodybag which is the Hokey Cokey. If you have this one then contact an agent who will sort it out for you.
Message 8 of 8