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forgot email address and password

Started by: englishbull
On: 11/03/2013 | 14:14
Replies: 5
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by: englishbull
on: 11/03/2013 | 14:14

my son as forgot his email address and password he used for giffgaff and he wants to topup his phone help needed 

Message 1 of 6 (451 Views)
1 ACCEPTED SOLUTION

Accepted Solutions
by: weeman
on: 11/03/2013 | 14:17
Best Answer
Accepted by topic author englishbull
‎21-08-2015 01:01

Contact an agent through your account.Give the agents as much details as you can about your sons account.Username,phone number,sim card number,name ,address,etc.

 

George

Message 4 of 6 (474 Views)
by: aquiline
on: 11/03/2013 | 14:15
contact an agent
Message 2 of 6 (447 Views)
by: sloz
on: 11/03/2013 | 14:17
Ask him to make another username in order to ask an agent ( no need to top up/activate)


https://giffgaff.com/rightnow/ask

Give the agents the following info

Say you've forgot your password
Activated username
Name
Address
Mobile number
Sim serial number
2 numbers you text and call the most
Email address

Mention you think the email is incorrect in your giffgaff settings and ask for a reset link be sent to the email you've given them

If you get confused on which options to choose in the ask an agent process or get an invalid date error just choose
Sim service
No service
( tick all the circles)
Make sure you put all the info I've described in the box provided
Get a free giffgaff Sim
Message 3 of 6 (444 Views)
by: weeman
on: 11/03/2013 | 14:17
Best Answer
Accepted by topic author englishbull
‎21-08-2015 01:01

Contact an agent through your account.Give the agents as much details as you can about your sons account.Username,phone number,sim card number,name ,address,etc.

 

George

Message 4 of 6 (475 Views)
by: jumbo4
on: 11/03/2013 | 14:19

contact an agent here on his behalf: https://giffgaff.com/support/ask

see agent replies here: http://giffgaff.com/support/questions

Get a free giffgaff Sim
Message 5 of 6 (439 Views)
by: derek1959
on: 11/03/2013 | 14:21

Do you know your email address that you registered with????

 

On the login page click "forgot user name or password".

 

It will ask for whatever you know......put your email in and send........

Message 6 of 6 (433 Views)