Knowledge Base

forgot giffgaff username and password.

Started by: danipun
On: 09/01/2015 | 15:59
Replies: 3

by: danipun
on: 09/01/2015 | 15:59
I have forgotten my dads username and password and the email address we used to register is unavailable.
since gg dont have customer hotline. Is there anyway to get access ? As we need to update his goodybag type.
Message 1 of 4
by: mcilwraith
on: 09/01/2015 | 16:01

Text the word PASS to 43430
you will get your correct username and the email address you put down in your account related to the sim
a reset password link is included
it can take a little time to get an answer though sometimes 10 to 15 minutes

if you cant access the email address to reset password then you will need to contact an agent dont worry about the catagory as agents will read further information explain you cant get to your email.
also include your username.....your full name and address.....your number
other things to put are sim number on the back of the sim
IMEI number dial #06# and a couple of numbers you would normally call.
sounds a lot but it only takes a few minutes.
give email address you want to use now of course
as per normal agents can take up to 24 hours to reply

Message 2 of 4
by: maryam22
on: 09/01/2015 | 16:06
Text USERNAME to 43430
Text PASS to 43430 Smiley Happy
If I solved your issue please "accept as solution",thanks

Get a free giffgaff Sim

Message 3 of 4
by: formulaone
on: 09/01/2015 | 16:09 edited: 09/01/2015 | 16:12

@danipunSmiley Happy




Thanks for visiting the community forum!


If you've forgotten your Sign in details click here:


OR text the word 'PASS' to 43430 from the SIM associated with the Username/Account. This can usually take anything upto 15 minutes to come through with confirmation of the Email address/Username and Password reset link (Registered to the account)


You can contact an agent and advise them that you've forgotten your sign in details. Give them the following information listed below...


  • Activated username
  • Name
  • Address
  • Mobile number
  • Sim serial number
  • 2 numbers you text and call the most
  • Ammount and date and method of last top up
  • Email address (you have access to)


You can contact them at the following link here:


Choose '30' in the drop down box. Please allow upto 24 hours for response back from them. Their replies can be viewed here:


Kind Regards

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Message 4 of 4